Target

As a senior operations manager, I was responsible for a $20 million+ portfolio in a startup environment for Target's first flow center. I had 8 direct reports (operations managers) and 515+ direct reports (during peak). My main focus was guiding my operations leaders in maintaining high performing teams and meeting KPIs through continuous improvement, streamlined communication, and strategic thinking. During my time at Target I collaborated with HQ to standardize pack processes and partnered cross-functionally to set routines, improve processes, and implement new metric expectations. I served as the pack and sortation SME and aided in the training of my peers in standardized pack processes and minor servicing for LOTO.

Senior Operations Manager

Rent The Runway

Rent the Runway was my introduction into true warehouse management. I started in the Outbound department where I had 1 lead and 60+ direct reports. Eventually I was promoted to the QA department where I managed 2 supervisors with 100+ direct reports. In the QA department I was responsible for quality control, put away, and sortation, while aiding in inventory tracking. During my time there I guided my team to increased efficiency and quality through level setting goals, training, and consistent feedback. I helped to change manage our new line haul process, and worked with senior management to identify, create, communicate, and implement an improved FIFO process and metric reporting.

Operations Manager

PGWA Consulting (self-employed)

As a freelance consultant, I assisted clients with determining the best solutions for their business problems through honest and direct feedback, in depth analysis, and solid communication. I ensured there was a strong, flexible, change management plan in place and that all stakeholders understood the impact of the changes implemented.

Consultant

Google

As the fulfillment operations manager, I established merchant relationships and identified expansion requirements for the NY Google Shopping Express market. I utilized weekly reports and site visits to identify issues and collaborate with my Market Manager to address business needs. During this time at Google I helped to improve pack UPH, improve fill rate, and cut material costs through strict adherence to SOP, working to meet delivery SLAs, and nurturing the relationships with the vendors to ensure popular items were consistently replenished.

Fulfillment Operations Manager

As an Opex lead, I spearheaded continuous improvement and geo-wide rollouts to align with the Google Shopping Express e-commerce strategy. I was the project manager for 10+ projects that maximized operational effectiveness and increased productivity. Through customer data scrubbing and operational observations, I transformed ad hoc processes into SOPs while standardizing our training tools.

Operations Excellence Lead

Baked by Melissa

Reporting into the Director of Retail Operations, one of my main responsibilities was to ensure compliance of all stores with USDA and state regulations. I oversaw the operations of 14 stores with combined sales of $8.5 million, managing a team of 21 direct reports (store managers) and 150 indirect reports. I aided my store managers in increasing sales and improving team culture through weekly store visits and coaching.

District Manager

Macy's

In the latter half of my Macy's career I managed the daily operations of $7 million+ department and team of 21 direct reports while also coaching level 1 sales managers. I am most proud of the work I did to help implement our new omnichannel strategy, decrease shrink through fitting room standardization, improve department scorecard and NPS through MAGIC selling, and have the #4 and #2 sales in Tommy Hilfiger and Style&Co brands respectively.

Sales Manager 2

Staring as an EDP trainee, I worked to understand Macy's from both the associate and customer perspectives. I worked in three different stores, finally landing in my home store where I managed the daily operations of $4 million+ department and team of 15 direct reports. During this portion of my career, I focused on honing my skills in coaching and developing a team, while working to develop an ADS compliant men's department, and increasing sales in the dresses department through cross-functional collaboration with the visual and merchandising teams.

Sales Manager 1

Robinson Community Learning Center

The Take Ten program is geared towards teaching students alternative ways to solve conflict beyond violence. As an intern, I was responsible for aiding the program manager with organization of the syllabus, and any administrative tasks. I also taught in the classrooms and helped set up events. What I enjoyed most about this program was being able to teach kids how to use their words, while being showing them that their surroundings did not have to define them.

Take Ten Intern

Sears Holdings Corporation

As a Kmart Intern, I assisted in managing various team, building schedules, and setting up departments. I also was given a glimpse into the importance of building relationships with vendors. During my time here, I also aided in the store's research to have a frozen food section.

Kmart Retail Management Intern

Hands-on leader and innovative problem solver with strong communication skills. Proactively seeks benchmarks and best practices to improve operational soundness, mitigate risks, and communicate effectively. Highly focused on fostering success through coaching, engagement, collaboration, analytical decision making, and driving productivity through a safety first culture. Strong ability to balance empathy with data driven decision making. Resilient in fast-paced environments with intense sense of urgency. Enthusiastic about new challenges and driving change through promoting diversity of thought.

Taplio

Paige Allen, PMP's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Paige Allen, PMP's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Paige Allen, PMP's Linkedin Analytics