Target

Focus on continuous improvement, streamlined communication, and strategic thinking, while guiding operations leaders in maintaining high performing teams and meeting established goals

Senior Operations Manager

PGWA Consulting (self-employed)

Assisted clients with determining the best solutions for their business problems with successful implementation. Ensured there was a strong, flexible, change management plan in place and that all stakeholders understood the impact of the agreed upon changes. 

• Led go-to-market strategy through extensive research, cultivating vendor relationships, and aiding in brand management
• Used project management and 5S methodologies to ensure proper change management and successful project
• Conceptualized and implemented change management plans for new organizational structure to maximize labor 
• Oversaw distribution and bottling processes to ensure adequate and on time delivery to vendors
• Consulted with client on bottling design, price, and product placement to capture target audience
• Developed timelines and communication plans to best align with clients' growth strategies and objectives
• Helped clients to improve pricing model and properly assess the best price point for product

Consultant

Rent The Runway

Managed 2 supervisors with over 100 associates in quality control, put away, and sortation departments, while aiding in inventory tracking

• Increased quality control team’s productivity 21% by level setting department goals and improving metric feedback
• Worked with senior management to identify and communicate concerns with FIFO process and metric reporting
• Collaborated with staffing agency, Integrity, to deliver feedback to contingent force
• Change managed new line haul, including 5S of outbound dock, carrier communication, and SLA reporting 
• Improved shipping team’s productivity 14% through consistent feedback, retraining, and process improvement
• Managed shipping department with over 60 associates

Operations Manager

Google

Established merchant relationships and identified expansion requirements for the NY Google Shopping Express market, while utilizing weekly reports to identify issues and collaborate with my Market Manager to address business needs

• Improved team pack UPH (units per hour) 30% by implementing a more structured pay and pack SOPs, adopted nationwide
• Improved fill rate 7% and sales 25% by proactively fixing issues with pick SOP for Google Shopping Express nationwide
• Cut material costs 15% by aligning pack process with pack SOPs, quality assurance goals, and risk management controls 
• Managed daily performance of 8+ teams to ensure maximum productivity, order quality, and proper asset management
• Developed and implemented coaching program for store leads geared towards accountability, goal setting, and productivity
• Met delivery SLAs by working with trans team to implement new pickup process and streamline communication with couriers
• Aided in space planning and implementation of new fulfillment center operations while ensuring OSHA compliance

Fulfillment Operations Manager

Spearheaded continuous improvement activities and rollouts to align with Google Shopping Express e-commerce strategy. Project manager for 10+ projects that maximized operational effectiveness 

• Increased productivity through transforming ad hoc processes into SOPs, adopted across the region
• Created presentations for cross-functional teams and senior managers to improve processes and the customer experience
• Strengthened e-commerce operational efficiency through forming and executing 15 organizational change management plans
• Decreased customer order defects 40% by identifying risks and initiating quality assessment checks  
• Grew employee retention 5% though implementing enhanced training program and SOP testing during onboarding

Operations Excellence Lead

Baked by Melissa

Oversaw operations of 14 stores with combined sales of $8.5 million while managing a team of 21 direct reports and 150 indirect reports through weekly store visits and coaching

• Ensured USDA compliance and all other federal regulations collaboratively with Director of Retail Operations
• Partnered with the Director of Retail Operations to create coaching program and standards for store managers
• Created new, streamlined format for progressive discipline paperwork and promotions
• Helped develop company-wide training program for store associates

District Manager

Macy's

Managed daily operations of $7 million department and team of 21 direct reports while also coaching level 1 sales managers

• Project manager for 5+ projects to improve omnichannel and high volume day processes
• Reduced department shortage by $15K by developing a standardized return process and enhanced fitting room check routine
• Boosted department scorecard 57 points through consistent coaching, goal setting, and effective communication
• Gained 15 points on customer net promoter score (NPS)  through consistent team coaching, goal setting, and in-the-moment feedback

Sales Manager 2

Managed daily operations of $4 million department and team of 15 direct reports

• Project manager for ADA compliant floor plan for men’s department to enhance customer mobility and shopping ease 
• Rose department revenue 15% by collaborating cross-functionally with visual, merchandising, and district teams 
• Grew dress shirts business 9%, and formal wear business 15% by utilizing weekly reports to ensure adequate inventory 
• Improved sales in Tommy Hilfiger and Style&Co Sport brands, to rank #2 and #4 company-wide through vendor collaboration and consistent team coaching

Sales Manager 1

Robinson Community Learning Center

The Take Ten program is geared towards teaching students alternative ways to solve conflict beyond violence. As an intern, I was responsible for aiding the program manager with organization of the syllabus, and any administrative tasks. I also taught in the classrooms and helped set up events. What I enjoyed most about this program was being able to teach kids how to use their words, while being showing them that their surroundings did not have to define them.

Take Ten Intern

Sears Holdings Corporation

As a Kmart Intern, I assisted in managing various team, building schedules, and setting up departments. I also was given a glimpse into the importance of building relationships with vendors. During my time here, I also aided in the store's research to have a frozen food section.

Kmart Retail Management Intern

Hands-on leader and innovative problem solver with strong communication skills. Proactively seeks benchmarks and best practices to improve operational soundness, mitigate risks, and communicate effectively. Highly focused on fostering a culture based on engagement, collaboration, analytical thinking, and productivity. Adapts quickly to fast-paced environments and enthusiastic about new challenges.

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Paige Allen, PMP's Linkedin Analytics

Paige Allen, PMP

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Paige Allen, PMP

Want to drive more opportunities from LinkedIn?

Paige Allen, PMP's Linkedin Analytics