Inline Manual

Handles Customer queries for a Digital Adoption Platform to create interactive walkthroughs, tooltips and support articles right in customer’s app.
Create and update Knowledge base articles for support.
Provide reports based on customer’s needs.

Customer Success Specialist

Big Scale Media

Answered customer order queries, processed orders and handled the store's social media account.

General Virtual Assistant

Convergys

As a Subject Matter Expert, I assisted agents in handling calls for an E-commerce company (e-Bay UK).

Senior Customer Support Specialist

InterContinental Hotels Group (IHG®)

Hotel Content Manager Coordinator

Reservation Sales Agent

Aegis PeopleSupport Philippines Inc.

- Handled and processed customer queries for a Satellite Cable company
- Answered e-mail queries for Flower Delivery
- Made reservations for car and truck rentals

E-Rep

Experienced Customer Associate with a demonstrated history of working in the e-learning industry. Skilled in Customer Support, Customer Service, Customer Satisfaction, Virtual Assistance, and Administrative Assistance. Strong support professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from University of the Cordilleras. 

Taplio

Pam Gonzales's Linkedin Analytics

Pam Gonzales

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Pam Gonzales's Linkedin Analytics

Pam Gonzales

Want to drive more opportunities from LinkedIn?

Pam Gonzales's Linkedin Analytics