Arrow ECS France

Technical Solution Engineer Microsoft

Crayon

•	Act as an trusted advisor for the customers/partners delivering services based on the expertise.
•	Take lead in complex projects/Scenario and collaborate with sales in pre-sales activities.
•	Ability to deliver services aligned with the customer needs/demands.

Solution  Specialist

LEXZUR

• Prepare and conduct product demos for potential clients
•	Collaborate actively with the Business Developer to close deals
•	Answer RFIs/RFPs and design the solution based on client requirements
•	Implement test and POC environments for potential clients
•	Ensure efficient communication and delivery of enhancement requests with the Development team
•	Responsible of client satisfaction after-sales
•	Manage client issues through effective diagnosis and resolution
•	Increase efficiency of solution delivery for client issues with product after-sales services
•	Provide excellent follow through with clients within agreed SLA through ticketing, monitoring, flagging, responding to, managing high level of support service metrics
•	Conduct training on App4Legal different modules
•	Be accountable on client retention and keeper of the churn rate objectives

Presales Engineer & Customer Success Manager

ISS - Software Hive 

•	Study the Business Process
•	Proactively scope the technical solution required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and the firm.
•	Prepare and conduct high quality demos and outstanding presentations for prospects
•	Prepare Proof of Concept 
•	Prepare Technical Proposal
•	Assist in articulating responses to clients RFPs ( Technical Part )
•	Work Closely with the sales team to support sales productivity and deal flow by securing the “technical close” in complex solutions
•	Conduct market research to study market trends, regulations, and competitors’ products

Presales Engineer 

Soft Flow (Microsoft Gold Partner) & SAP Partner

Presales Engineer

With a career spanning over eight years in the Information Technology and Digital Transformation sector, I have honed my skills as a Presales Engineer.
Currently, I am a Technical Solution Engineer Microsoft, where my focus areas include Artificial Intelligence, Modern Workplace solutions, Data Protection and Business Application.

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Pamela Y. ELHAGE

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Pamela Y. ELHAGE

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