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Cigna

National Account Manager

Enterprise Community Engagement Pillar Co-Lead at Cigna Salute Enterprise Resource Group

WageWorks

Managed all aspects of the client relationship and worked to ensure client satisfaction. Provided direct support to client's key contacts via interaction. Analyzed client-specific utilization, trends and service-level metrics and met with client to provide quarterly reviews. Owned process and outcomes of client issues and, in collaboration with internal business partners, was accountable to drive research into determining root cause analysis of issues and communicate to client. Identify opportunities for increased participation with current clients and work with internal organizations to ensure employee participation targets are met. Worked with Sales team to identify opportunities to increase the mix of product and services provided to my clients.

Relationship Manager

Carewise Health

Acted as day-to-day contact for assigned clients and client vendors; main internal point of contact for ongoing program operations and issue resolution. Point of accountability for collaboratively working with internal business partners to ensure new products and enhancements to current services are executed timely to meet or exceed client expectations. Provided support to Client Service Executive through implementations, client migration, and related projects.

Client Service Manager

Managed multiple clients of varying size and coordinated biometric onsite screening events from intake to event completion. Responsible for responding to complex inquiries, solving non-routine problems, and ensuring client and broker satisfaction with Cigna Onsite Health's products and services. Coordinated with operations team to ensure needs were met and potential problems were averted.

Account Executive

Aetna

Provided dedicated account support to four to six national accounts with 3,000 or more employees. Built and maintained external relationships with various constituents. Maintained activity levels and managed multiple prospects at various stages of the consultative sales process. Communicated with customer benefits staff to effectively engage the client and demonstrate Aetna’s value proposition. Collaborated with account team members to identify, implement, and monitor the customer’s service efficiencies.

Account Manager

US Navy

Guided day-to-day operations of Purchasing, Plant Property, Biomedical Repair, and all other operations listed in the Assistant Division Head role. Served as acting Resource Manager during incumbent’s absence. Provided leadership and management to twelve military and six civilian personnel in the division. Managed yearly budget of $284K. Performed technical review on all new item requests before finalizing for purchase. In addition to regular job duties, acted as Public Affairs Officer for the clinic.

Division Head, Materials Management

Guided day-to-day operations of clinic warehouse, including receiving, linen management, equipment management, and medical/surgical supplies. Supervised a crew of four personnel in the department.

Assistant Division Head, Materials Management

Coordinated training for over 300 staff members. Coordinated and directed medical library services and the provision of medical photography. Managed yearly budget of $60,500. Tracked and monitored monthly requirements to ensure compliance within governing guidelines.

Department Head, Education & Training

Account management and consultative sales professional who establishes and manages relationships that result in total customer satisfaction. Successful in meeting deadlines and positively contributing to the strategic account team. A self-disciplined learner who possesses a fierce ability to get the job done, a dedicated work ethic, and an upbeat personality.

Specialties: Relationship building, service excellence, consultative sales

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