TrustRadius

Helping B2B buyers confidently make decisions with comprehensive, vetted product information and customer-generated content.

Enterprise Customer Success Manager

metadata.io

B2B marketers use Metadata’s demand generation platform to automate their paid campaigns and drive more revenue.

From building target audiences to executing campaign experiments to automatically optimizing campaigns to revenue – Metadata automates all of this. This means less time spent on tactical execution and more time spent on high-value work like strategy and creativity.

Meltwater

Provided white glove experience and strategic guidance for Meltwater’s largest enterprise social clients worldwide

Enterprise CX Manager, Social

Provided business development and leadership serving as a trusted advisor to named enterprise accounts in the Social Media SaaS space

Senior Strategy and Success Manager

Sysomos

•	Manages a large portfolio of customers worldwide selling SaaS social media solutions in the MarTech space.

•	Provides strategic insight and direction regarding customer social media initiatives in a consultative manner resulting in the identification of a compelling value proposition for business needs and project requirements. 

•	Excels at solution selling resulting in customer retention, expansion of existing opportunities , and increased revenue through expansion into new business areas

Strategic Account Director

•	 Leads team of CSMs in project delivery implementing Service Level Agreement criteria insuring contractual compliance 

•	Serves as an escalation point with client stakeholders.  Resolves client concerns and strengthens client satisfaction by working with Product Managers and operations to address client feature requests, implementation issues, and software bugs

•	Utilizes Salesforce.com and Amity to document account activity,  track and measure client health KPIs and minimize client churn.

Customer Success Director

Sysomos Expion

•	Works with Sales Directors to transition assigned accounts from closed deal to successful implementation and training users insuring software adoption

•	Builds partnerships with client marketing executives serving as a trusted advisor in developing strategies addressing business needs using Sysomos Expion software resulting in the identification and closure of additional business opportunities

Customer Success Manager

Brandzilla

•	Led all aspects of the sales process for Brandzilla a brand marketing company. Worked independently from home reporting directly to the founder and president of Brandzilla

•	Identified and qualified sales opportunities by understanding the client’s promotional needs for trade shows, sales engagements, and user events

•	Designed targeted solutions to business problems which delivered increased brand awareness and exceeded customer expectations within budgetary constraints

•	Negotiated, contracted and managed off-sight 3rd party vendors to meet critical deadlines that resulted in repeat orders and positive referrals

•	Consistently increased total revenue by 25%.

Client Relationship Manager

Commercial Nuclear Sev/ Black Diamond Services

•	Brought in to address deficiencies in project delivery functions during the last six months of a 2 year project. Utilized software development and project management background to implement a procedure which improved process efficiency by 300%

•	Managed delivery of 50-60 long range plans coordinating Duke Progress Energy managers and engineers and the project team (tech writers, estimators, schedulers) ensuring a quality product

Consultant

Working everyday to help my clients answer key business questions and reach their business goals in the MarTech SaaS space. As the primary POC/trusted advisor, I am maniacally focused on the client relationship, managing all aspects of their post sales experience from successful onboarding to renewal, identifying and collaborating internally on expansion opportunities along the journey.

Taplio

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Taplio

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