Cloudflare

Business Development Representative

Teleperformance

Contacting new and existing customers on a daily basis, identifying sales opportunities and providing them with the best solution for their business goals;

Manage a portfolio of medium-sized businesses (SMBs) clients with responsibility for growing revenue;

Provide pre and post-sales support for all products;

Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;

Identify trends and solve problems facing multiple SMB clients.

Meta for Business Digital Marketing & Advertising Strategist (CSR)

Manage a team of approximately 15 Customer Service Representatives;

Ensure both individual and team productivity, manage performance, provide floor assistance and real-time coaching;

Analyze data to identify performance trends and opportunities for continuous improvement through Action Plans;

Work with the team to create meaningful development plans and deliver feedback.

Monitor individual and team metrics and performance versus targets - analyze and report main results and KPIs to the Operational Manager;

Monitor CSR calls and cases handled to assure the best standards required by the Client.

Team Leader for Meta Platforms - Technical and Post-Sale Marketing Support

Addressing and resolving inbound customer support inquiries;

Deliver accurate and professional customer service by email, chat support, and/or phone;

Working with internal cross-functional partners to resolve customer inquiries;

Ensure each inquiry is “resolved” from the customer’s perspective, in a timely manner;

Actively contribute to a knowledge base of resolution;

Identify opportunities to improve ad products and the customer experience;

Identify trends and solve problems facing multiple SMB and Global Business clients.

Customer Service Representative for Meta Platforms - Technical and Post Sale Marketing Support

Assist customers with online bookings of hotels - holidays packages and other travel-related services;

Telephone booking of services/sales (for incoming calls only);

Provide helpful and effective service both for "in travel" and "post-travel" concerns;

Assist customers with questions regarding payments, changes, cancellation or any other concerns;

Establish and maintain effective collaboration with Client partners and providers.

Customer Service Representative - Travel Advisor for Expedia Relocation

Experienced Marketing Strategist and Consultant for SMBs/Global Businesses and Team Lead for Social Media Post-Sale Marketing Support. 

Since I entered in the job world, I always had a direct experience with assisting customers and accommodate their requests. 

In 2018 I moved in Lisbon, Portugal and spent the last 4 years in customer support and sales in tourism and social media fields. 
I have a confirmed history of working in outsourcing/offshoring industry. 

Passionate about Marketing and Tech area (Coding, Web development - Cybersecurity)

Customer Success Oriented - Problem Solver - Creative and Analytical mindset - Strong Attention to Details.

Taplio

Paola Quatraro's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Paola Quatraro's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Paola Quatraro's Linkedin Analytics