Canadian Stewardship Services Alliance (CSSA) Inc.

In this role, I formulated customer service and support models for all programs and steward segments. I discovered possible areas for improvement by executing all administrative and financial duties regularly, including budget evaluation, report writing, and communication with top officials.
Prominent Accomplishments:
• Directed quality program execution, achieving an impressive 77% consensus rate and exemplary service delivery.
• Led a team of two key account specialists and five steward account specialists, achieving a 25% improvement in service standards adherence and a 30% reduction in resolution times for steward issues.
• Mentored key account specialists to support productive interactions with businesses and organizations.
• Implemented Pure Chat, a full-featured live chat product, incorporating real-time visitor analytics and contact history to optimize every interaction, resulting in a 20% increase in overall steward satisfaction ratings.
• Fostered productive interactions with businesses and organizations, ensuring alignment with program objectives, while implementing a steward success measurement framework. This initiative resulted in a 30% improvement in identifying and addressing steward needs, leading to enhanced overall steward success outcomes.
• Led and contributed to the wind-up of Stewardship Ontario's Programs, ensuring compliance with the Resource Recovery and Circular Economy Act of 2016. Provided subject matter expertise and guidance on steward-related deliverables, consultations, and issues. Maintained a 100% response rate to inquiries and requests from internal and external partners, ensuring timely resolution of issues and smooth project execution. Achieved a 95% satisfaction rate among stakeholders, demonstrating expert knowledge, professionalism, and responsiveness in representing CSSA as a service provider.

Senior Manager, National Steward Services

Over this course of employment, I delivered excellent customer service to stewards by successfully articulating laws, rules, contractual duties, and regulations pertaining to material tonnage reporting and fee payment. I also oversaw all day-to-day operations and executed excellent service strategy.
Major Achievements:
• Provided exceptional customer service to stewards, ensuring adherence to material tonnage reporting and fee payment requirements.
• Cultivated strong relationships with stewards, resulting in a 75% overall quality feedback metric.
• Successfully managed a best-in-class steward services team, fostering uniformity and optimal resource utilization among eight national steward services representatives, resulting in a 98% employee satisfaction rate and a 15% reduction in turnover through targeted recruitment, training, and coaching initiatives.

Manager, National Steward Services

Loblaw Companies Limited

Over this course of employment, I implemented a standardized fee-setting approach for packaging and printed paper that is principle-based, simple to understand, fair, and long-lasting. I efficiently improved company strategy through the elimination of gaps in internal processes, while structuring activities to create the best possible environment for departmental growth.
Basic Contributions:
• Devised a harmonized fee-setting process for packaging and printed paper, resulting in fair and long-lasting fee structures.
• Orchestrated a high-performing team of financial analysts, ensuring adherence to stringent federal and provincial environmental stewardship regulations, by streamlining internal processes and workflows, leading to a 20% increase in team productivity and timely submission of regulatory reports.
• Reduced company risk exposure by 5% through the provision of comprehensive quantitative support and in-depth research on environmental and regulatory compliance.

Manager, Stewardship

In this period, I mentored a second finance manager to support the company's expansion, ensuring consistent adoption of best practices and fostering professional growth, resulting in a 20% increase in productivity and a 15% decrease in error rates within the finance team.
Provided financial and core operations insight to top management, facilitating agreement on business strategy and goals.
Key Attainments:
• Implemented standardized SAP and P&L reporting processes, resulting in a 5% improvement in operational efficiency. This standardization facilitated easier data analysis and decision-making, leading to quicker insights into cost center performance.
• Consolidated redundant cost centers and streamlined the budgeting process, resulting in a 5% reduction in costs. By identifying and eliminating inefficiencies, the streamlined process allowed for better resource allocation and improved financial planning for central operations.

Manager Finance, Central Operations

Key Attainments:
Strategic Collaboration and Resource Coordination:
• Collaborated with the SVP Warehouse & Supply Chain Finance to effectively coordinate resources for 20+ distribution sites, including Warehouse, Transportation, and Replenishment, as well as external third-party providers.
Analytical Reporting Package Development:
• Created a comprehensive Analytical & Reporting Package for the Financial Planning Team, integrating additional insights such as areas of opportunity, scenario analysis, and benchmarking. This package guided business unity activity and facilitated informed decision-making.
Budget Process Enhancement:
• Enhanced the budget process by standardizing and consolidating key aspects of the Supply Chain budget, resulting in a consistent 2-3% forecast accuracy rate. Identified and implemented methods to streamline budgeting processes, improving overall efficiency.
Data-Driven Financial Assessments:
• Conducted consistent and accurate assessments of unit financial health using a data-driven approach. Effectively communicated with resources to compile and compare information, facilitating quality evaluation of a business unit valued at over $2B.

Sr. Analyst, Financial, Distribution & Supply Chain

Solectron Global Services Canada Inc.

Financial Analyst

Carlson Wagonlit Travel

Senior Accountant, Leisure and Local Business

INTRA Travel Corporation

Senior Accountant

𝗦𝗲𝗻𝗶𝗼𝗿 𝗘𝗦𝗚 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝘄𝗶𝘁𝗵 𝗢𝘃𝗲𝗿 𝟭𝟬 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
As a seasoned sustainability strategist with over a decade of experience in environmental, social, and governance (ESG) management, I guide organizations toward achieving their ESG goals and enhancing performance. My solid experience in finance, corporate social responsibility, and executive management enables me to seamlessly integrate ESG considerations into business processes, craft detailed reports, and deliver data-driven recommendations to senior management. Additionally, my strong background in environmental sustainability, materiality assessment, and ESG reporting is complemented by my Certificate of Completion in MBA Essentials and Post-Graduate Certificate in CSR & Sustainability.

𝗞𝗲𝘆 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀:
• Integrating ESG considerations into core business operations
• Crafting precise, insightful reports
• Presenting data-driven recommendations to senior management

𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
Leading multi-disciplinary best-in-class service teams and fostering strong stakeholder relationships
Directing quality program execution with a 77% consensus rate and exemplary service delivery
Passionate about driving positive change and making impactful contributions to sustainability goals
I strive to make meaningful contributions by fostering strong relationships, reducing environmental impacts, and implementing sustainability strategies and continuous improvement plans.

𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
I actively stay current with the latest trends and best practices in ESG management through continuous learning and professional development. I hold certifications in Project Management Foundations, Navigating Environmental Sustainability, and Corporate Finance: ESG. As a proactive mentor and guide, I offer valuable insights and support to peers and emerging professionals in the field.

Let's connect to explore how my expertise in ESG management can contribute to your organization's success! Contact me at pmdibart@sympatico.ca for discussions on innovative sustainability solutions and strategic collaborations.

Taplio

Paolo Di Bartolomeo's Linkedin Analytics

Paolo Di Bartolomeo

Ready to grow your LinkedIn presence?

Taplio

.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Paolo Di Bartolomeo's Linkedin Analytics

Paolo Di Bartolomeo

Ready to grow your LinkedIn presence?

Paolo Di Bartolomeo's Linkedin Analytics