Reddit, Inc.

Senior Product Manager

Twitter

• Lead Product, Data Science, Eng to design, build and implement ML model that ranks abusive tweets reported by users. Designed and launched model recall measurement to measure model success; guided experiments to improve recall from 20% to 70%

• Guided A/B experiment to label, downrank, and hide abusive tweet replies from home timeline that led to decrease in abuse user reports

• Defined roadmap, collected user feedback to design tool agnostic scalable data platform (Report Triage Platform) that unified 5+ agent tools

Data Product Manager, Safety

• Owned and drove metrics road map that wrangled data from multiple sources such as user reports, tweets, agent tools to an integrated self-serve dashboards, balancing the needs of product, operations, twitter users, and internal tools agents

• Lead the analytics business function for Twitter Service Organization. Manage team of six analyst to prioritize business problems, scope analytics requirements, design data solutions & deliverables

Analytics lead, Safety

• Drove execution of 5+ customer experience trials in pilot markets with a focus on new/existing customers & product reliability/repair.

• Partnered across IT and customer care to conduct discovery workshops and stakeholder interview session 

• Led assessment of customer journeys to identify customer pain points and areas of improvement

• Successfully orchestrated a national (NE/Central/West divisions) call analysis effort resulting in key strategic insights for COO team

• Owned deep dive analysis on “Chronic & Onboarding” call type data compiled from 3+ distinct sources; Developed recommendations resulting in reduced call volume of 1.2–1.8 MM and potential savings of $9-14 MM  per year

• Presented 6 dashboards to help client track call drivers, measure call center metrics, and identify agent coaching opportunities

Business Analytics & Strategy Consultant

University of Arizona

• Teaching Assistant for MIS 578 / 478 - Project Management class under Professor Eve Cran

• Collaborate with the Professor to prepare class quiz

• Grade tutorial and provide constructive feedback to the students

• Providing assistance, feedback and support to students undertaking the class

• Created interactive dashboard using excel for Earned Value Analysis Project undertaken by class students to better understand Project Management concepts and terminologies

Graduate Teaching Assistant - Project Management

Vantage West Credit Union

• Interacted with executive team; evaluated company risk portfolio to identify current risks and opportunities. Mapped top risks, identified the Key Performance & Risk Indicator’s (KPI’s / KRI’s). Established risk mitigation strategy to act on the identified top risks

• Coordinated data migration with IT team; performed data validation, cleansing, integration during Tombstone Credit Union acquisition

• Designed  interactive dashboard and visualization charts for loan data using Tableau & MS Excel to present at board meetings 

• Customized the Housing Price Index (HPI) model. Coordinated with Experian for semiannual FICO score update of existing customers

• Gathered and analyzed the current equity & mortgage loans data to identify loan refinancing opportunities for existing customers

• Conducted Quality Assessment Review of  internal audit processes; articulated observations and recommendations to management

Enterprise Risk Management Intern

Infosys

Client: American Express Company

•  Extensive experience in end-to-end project delivery starting from requirement gathering to   deployment including cost and time estimation, status tracking, impact analysis and issue management

•  Managed a team of four to design and develop a first of its kind application that helps prevent fraud occurring on membership reward points of AMEX credit cards.

•	Designed database architecture for a new application, MR Fraud, which captures fraud on AMEX credit card. Role required frequent written and oral communication with client

•  Delivered cost savings of approx. 1000 USD and  reduced execution time by 90% for AMEX client by effective query optimization and query tuning

•  Appointed as the single point of contact (SPOC) and subject matter expert (SME) of Control-M scheduling tool for providing detailed documentation and expert opinion on the usage of the tool

•  Managed and implemented a pilot project using AGILE methodology to check feasibility of AGILE from SDLC for future projects. Demonstrated quick adaptability and understanding of the new work process in short span of time

•  Tracked defects, with responsibility of timely documentation, escalation, resolution, and closure of defect tickets

•  Created system appreciation document (SAD) for enterprise privacy event notification (EPEN) application and MR fraud application for quick and easy understanding of the application

•  Trained new recruits through knowledge transfer sessions for faster transition into the project.

•  Shared informative mails on a regular basis with other AMEX teams as a part of Knowledge Management group.

•  Facilitated team engagement activities such as status meets, defect prevention meet, and system / process / application related sessions

Application Developer

Building best-in-class safety products for consumers

Taplio

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