Parneet Singh's Linkedin Analytics

As a global operations leader, I enable innovation and excellence in the organization, by planning, directing, coordinating, and overseeing the operations activities of Helpware, a leading provider of business process outsourcing solutions. I ensure the development and implementation of efficient and cost-effective systems to meet the current and future needs of our clients and partners, across various industries and geographies. I have over twenty years of experience in contact center management, with strong skills in analytic problem solving, decision making, process design, metrics tracking, and analysis. At Helpware, I am focused on global productivity improvement, customer and employee satisfaction, risk management, and cross-functional team collaboration. Previously, at Faneuil Inc, I contributed to several significant projects, such as launching a new contact center platform, increasing the customer satisfaction rate by 15%, and reducing the operational costs by 20%. I am highly passionate about delivering quality services, creating value, and achieving excellence.