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Customer Success Lead

HiredHippo is a curated hiring marketplace where companies get instant access to high-potential vetted candidates aligned to their hiring needs, and one where professionals are matched instantly with jobs they love.

What do I do?
Senior Customer Success & Recruitmentment Lead

- Leading recruitment from implementation from customer, full recruitment process and relationship management.
- Account management across all industries for B2B companies throughout North America.
- Managing an average of 20 clients at a time in recruitment and adoption of the platform.
- Customer Onboarding Specialist facilitating the implementation process for new accounts.
- Product information, customer issues and helping the sales team with upsells and renewals.
- Educate new customers, help solve technical problems, and ensure smooth adoption of our products and services.
- Managing relationships between clients, candidates, and SaaS platform to complete the recruitment process.
- Consultative recruitment by using recruitment experience to help build teams internally.
- Work internally with Marketing team for brand recognition. 
- Administration across all tools

Customer Success Manager

Sunny Daze Furniture Ltd

During the height of the COVID-19 pandemic, I worked remotely from Nairobi, Kenya. During this time I took on part-time consulting in Marketing and Recruitment. My role at Sunny Daze consisted of:
- Restructuring the marketing strategy
- Hiring and training a marketing team
- Recruiting new sales members for the Sunny Daze team
- Recruiting Operations management 
- Undertaking of the market research to understand the trends and customer preferences
- Create marketing strategy and budgets
- Oversee the creation of marketing materials and content
- Operation management for all essentials in increasing the business’s sales
- Marketing to sales business analysis

Key Performance: Marketing efforts lead to a 200% increase in sales in 2021

Marketing and Recruitment Consultant 

Sales Talent Agency, Inc.

- Responsible for customer success and developing business in a full recruitment cycle.
- Recruiting high quality sales candidates to build a candidate pipeline for client hiring needs.
- Identifying and understanding partner hiring needs and recruiting candidates, facilitate interviews and selection process, screen, qualify and navigate offers.
- Project managing specific job orders and client opportunities
- Providing administrative and sales support
- Helping with new client development
- Working to surpass assigned quarterly and annual sales targets, as well as the total team target

Senior Account Manager 

Q3 2018 - 110% to Quota
Q4 2018 - 160% to Quota, Set company-wide record for Recruitment Project
Q3 2019 - Promoted to Senior Account Manager

Account Manager

TouchBistro

TouchBistro is the #1 ranked iPad-based point of sale solution specifically designed for restaurants. Restaurants buy TouchBistro because they want a POS that is the easiest to use and learn, increases staff performance, drives greater operation efficiency, brings actionable insights about their business, and improves customer experience. 

This was an Internal Recruitment Contract after a successful round of hires via agency recruitment at Sales Talent Agency.
- Working with Sales Managers on full recruitment process (recruitment, interview scheduling, pre screening, offers and references)
- Meeting KPI’s on BDR, Inside Sales, Field Sales hiring needs

Sales Talent Agency - Contract Sales Recruiter

Ideal

Ideal.com is a SaaS platform that uses science and predictive algorithms to match job seekers to their ideal jobs. Now developed into a proprietary AI software screening tool for HR professionals.

- Recruiting and Managing an average of 20 projects at a time.
- Working B2B roles in all industries and all company sizes, throughout North America.
- Providing on-boarding services to our clients to use Ideal.com and the recruitment platform.
- Managing relationships between client, candidates and SaaS platform to complete recruitment process.
- Customer Onboarding Specialist facilitating the implementation process for new accounts.
- Product information, customer issues and helping the sales team with upsells and renewals.
- Educate new customers, help solve technical problems, and ensure smooth adoption of our products and services.
- Managing relationships between client, candidates and SaaS platform to complete recruitment process.
- Consultative recruitment by using recruitment experience to help build teams internally.

Account Manager & Lead Recruiter (SaaS)

Local Trades Search Canada Inc.

A company marketing trade professionals with effective advertising toward specified cliental. The company develops websites for the trade professionals in order to match them with new customers.

Marketing Coordinator (Intern)

ZeeSoft

Marketing Manager Intern

Creative Edge Ltd

A communications agency in the digital era providing services of brand development, web design, advertising, packaging and publishing. This company brings together two sub companies, 3sixty Creative and Qube.

Marketing and Advertising Intern

3 Sixty Creative

Marketing And Advertising Intern

I started my career in HR Tech, which grew my passion for building teams in start-up SaaS companies. With years of proven expertise in recruitment and developing talent, I realized my passion for technology but more the people behind it which led me to Customer Success and Account Management.
I now help SaaS companies find top talent by using HR Tech tools to simplify hiring & recruitment.

I am also a self-proclaimed epicure, so yes I'll take restaurant recommendations. I take my Kindle everywhere except for Hot Yoga & I have a love for all things outdoors, except maybe mosquitos. 

I love my job because I get to connect with people from all walks of life - so connect with me!

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