Distributor Wire & Cable

Systems Administrator for the DWC infrastructure. Leading efforts to improve cybersecurity, automation, and centralization.

Systems Administrator

Urbint

Management of company-wide cloud-based servers and software to align with business vision, capitalizing upon opportunities via automation and standardization. 
Development and execution of short-term and long-term IT strategy to improve end-user experience, reduce manual repetition, and temper monthly costs. 
Utilization of scripting languages (Python, Powershell, Bash) and APIs to leverage data analysis and create automated solutions for daily manual operations. 
Worked cross-functionally in compliance operations including the annual SOC2 audit as well as to improve compliance operations. 
Managed direct reports with KPIs including ticket response time, time to close, end-user satisfaction, and project completion time. 
Administration of Google Cloud Platform, Google Workspace, Okta, FreshService, JIRA/Confluence, JAMF, ManageEngine, Slack, and more.

IT Manager

Trinity Solar

Level 3 Help Desk responsibilities including timely response to escalated tickets and rapid response to emergency situations. 
Introduced automation via scripting to the environment through Microsoft Powershell and Python across on-premises Active Directory as well as Azure AD (Hybrid environment). 
Wrote a number of scripts that are used for regular maintenance and upkeep.
Gained ERP Admin experience with Fishbowl Inventory. 
Deployed new Linux and Windows server environments and administrated a new vCenter environment. Provided coaching and training to 2 Tier 1 and 2 Tier 2 helpdesk staff. 
Responsible for Tier 3 escalated tickets.

Tier 3 Support/Systems Support Specialist

CommVault

Systems analyst for the Simpana data backup solution. Knoweldgeable in VM/Hyper-V Cluster configuration, Deduplication, Archiving and Stub operations, Windows File System, Linux File System, Continuous Data Replication, and other data protection operations.

Client Support Engineer

Systems analyst for the Simpana data backup solution. Knoweldgeable in VM/Hyper-V Cluster configuration, Deduplication, Archiving and Stub operations, Unix File Systems(AIX, HP-UX, modern distros), Databases(MySQL, MSSQL, Oracle, Postgres), Continuous Data Replication, and other data protection operations.

Unix/DB Support Engineer

Expert-Support

Performed managed services for a customer base of over 150 clients. Duties included Level 1 Helpdesk and Avaya Telephony Engineering. 

Responsibilities included 
Active Directory and Domain Controller administration
Windows Server 2003/8/12 deployment and break/fix
Microsoft Cloud Services management, 
Desktop support (All Windows platforms, all Office platforms, various billing software, legal software, medical and dental software)

Avaya Telephony PBX administration, development, deployment, and break/fix
Hands-on experience with all current Avaya PBXs, phones, and accessories

Remote administration (RDP and LogMeIn sessions)
Spiceworks administration (Helpdesk management, plugin management, Regular Expressions)

Position required regularly coordinating with several people in each company to assure tickets were completed to satisfaction. Conferred with both the CTO and our Sales Department to ensure customers were treated well. Was responsible for coordination of complex solutions for tickets and routinely left to my own devices to develop plans and follow them through.

IT Support / Avaya Technician

Geek Squad

Customer service, troubleshooting and diagnostics, hardware and software repairs.

In-Store Technician

Managed Business Solutions

Management of financial datacenter, chain-of-custody for storagetek sl9000 data tape backups

Hands and Eyes Team

With over 18 years of experience in the IT field, I am a seasoned IT manager and engineer who can handle complex and diverse technology challenges. I have a track record of delivering innovative and efficient solutions for cloud-based servers and software, automation and standardization, end-user experience, and compliance operations. 

As the IT Manager at Urbint, a leading AI platform for infrastructure and environmental safety, I managed company-wide IT strategy and execution, leveraging data analysis and scripting languages to create automated solutions for daily manual operations. I also worked cross-functionally to support the annual SOC2 audit and improve compliance processes. Additionally, I managed direct reports with KPIs and provided coaching and training to them. I am passionate about using technology to enable business growth, enhance customer satisfaction, and make a positive impact on the world.

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