Elastic

Privileged to lead Elastic's Services organization for the Americas

Elastic has integrated the best of search with the best of AI to create more performant analytics solutions that are real time, secure and leverage all of your data.  It's the thoughtful intersection of search, AI and analytics that delivers outsized value.

Vice President, Americas Services

Salesforce

Managed MuleSoft's Professional Services organization across North and South America($300m P&L, 450+ reports)
- FY23 151% bookings attainment, 66% year on year growth, while improving operating margin 18%. 1st Globally

Vice President, MuleSoft Americas

Led MuleSoft's Professional Services organization for the North American Enterprise Business Unit 
- FY22: 166% bookings attainment, 86% year on year growth
- Top Achievers Award: 1st Globally
- Represented Professional Services on CEO sponsored adoption council
- FY21: Led AMER Services gracefully through a major change management exercise. Defined the new organization structure, minimizing disruption, employee attrition, while satisfying FY22 business needs.
- Closed and delivered the two largest Professional Services contracts in Salesforce history
- Defined corporate cross functional best practices to drive accelerated adoption of our technology and customer success
- Owner's Award Recipient: Field Manager Award and Paving Roads Award

Regional Vice President, MuleSoft NA Enterprise

Managed MuleSoft's Professional Services organization for the US South Region
- Achieved 136% of bookings, 41% year on year growth
- Top Achievers Award: 2nd Globally
- Represented Professional Services on the COO's council
- Created corporate standards to enhance our partner relationships, delivery methodology, internal career development

Regional Services Director, MuleSoft US South

Senior Services Leader responsible for all aspects of the Consulting business. Pre-sales ACV support, business development, customer success
- Achieved 236% of bookings, 150% year on year growth
- Top Achievers Award: 1st Globally, North American AP of the Year Award, Regional AP of the Year Award


MuleSoft was acquired by Salesforce in 2018 for $6.5b

Senior Services Sales Executive, MuleSoft US North

MuleSoft

Services Leader tasked with building the US North Region's Professional Services organization
- Achieved 175% of bookings, 350% year on year growth
- Top Achievers Award: 2nd Globally
- Created corporate standards for Services solution offerings, delivery methodology and effort estimation frameworks

MuleSoft IPO in 2017

Services Sales Executive, US North

TIBCO Software Inc.

Led the Canadian Professional Services Group; a high performance, multidisciplinary consulting team delivering enterprise integration, analytic, and complex event processing solutions
- Improved controllable margin by 50%, resource billable utilization by 98% and achieved 100% of bookings target.

Practice Manager, Professional Services Group

Responsible for Canada's Professional Services FSI vertical.  Managed sales, project delivery, and customer success.
- Increased services revenue by 38% year on year

Services Sales Executive, Professional Services Group

Spearheaded global field enablement for IBM's Information Management PureData solution

Program Manager, Information Management Data Ecosystem

Managed a global partner program with market leading ISV, VAR and SI partners

Manager, Information Management Partner Ecosystem

Authored and provided technical education to IBM Business Partners, accelerating adoption and strengthening go-to-market initiatives in the ecosystem

Solution Engineer, Information Management Technology Ecosystem

Ryan is a highly experienced Technology Executive with a track record of achievement in both mature and high growth organizations, with demonstrated excellence across sales, customer success, field enablement and partner ecosystem roles.

Ryan is passionate about fast paced work environments, focused on continuous improvement and discipline, working to maximize organizational potential through dedication to long term customer success and partnership.

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