Patrick Tschersich's Linkedin Analytics

My strengths • Highly motivated and acting independently • Resilience and flexibility even in highly stressful situations • More than 20 years’ experience working in intercultural groups in an international environment • Strong leadership personality with a combination of clear, predictable management style, reliability, authenticity, and social competence • Customer service expertise with a focus on strategic and organic growth My social skills • Strong owner mindset • Intercultural competence • Philanthropist who approaches his counterpart openly Key Responsibilities: • Leadership • Business expansion and organization of customer service and other services • Perception and implementation of quality assurance tasks and reporting to the Management on all necessary points • Statistical collection and evaluation of data from all customer feedback and service visits • Preparation and assurance of auditing according to ISO 9001 around service and aftermarket • Organization of internal and external trainings • Organization and improvement of the onboarding process in collaboration with HR, as well as constant optimization of processes and procedures