Airteam

Responsible for the Sales and Marketing function of the business as well as setting the overall strategic direction and growth plan for Airteam.

Director

At the end of 2015 I went back into a practitioner role as an independent consultant with a focus on user experience research. After a successful first few months I wanted to extend capabilities beyond UX to include visual design and development and so I became a founding partner of Airteam.

Principal Consultant - UX Research

PwC's Digital Services

I worked within Digital Solutions (which encompassed Customer Experience and Technology Delivery) and managed the Sydney account team, working across a number of industry sectors including Financial Services, Government, Retail, Health and Education.

Senior Manager - Experience Centre

Previously Stamford Interactive (acquired by PwC in 2014). Here I worked at a strategic level with key clients to help solve their digital problems through planning and delivering class-leading customer experiences. 

I was also responsible for managing strategic client relationships across Sydney, Melbourne, Canberra and Brisbane and achieved record revenue growth across the company as well as successfully growing the Sydney office headcount by over 100% within 1.5 years.

Group Account Director - Customer Experience

Foolproof

Responsible for managing global relationships for Financial Services, Online Gaming, Consumer Electronics, Healthcare and Retail clients. I successfully grew my account portfolio revenue by 100% within 2yrs.

I also worked with and managed clients on a global scale, including HSBC, Sony Playstation, Aviva and Easyjet.

Account Director - Digital Customer Experience

Combining my experience and intrigue of Market Research and Digital Marketing I made the switch over to User Experience. My role was primarily on the UX Research side where I carried out the following activities: 
- Conducted stakeholder workshops and interviews
- Carried out usability testing, contextual research and diary studies
- Moderated focus groups
- Completed research analysis and compiled findings into research reports
- Presented to senior management and C-level execs

User Experience Consultant

Virgin Money

Marketing Campaign Manager

Marketing Executive

Adnams PLC

Carlsberg Group

Market Research Executive

Over 20 years working in Customer Experience, Marketing, Market Research, Sales and Account Management. 

- Graduate of the Australian Institute of Company Directors (GAICD).
- Led the growth and development of multiple sales and account management teams.
- Pivotal in growing 2 x independent digital agencies through to successful acquisitions from global corporations. 
- Co-founded Airteam in 2016 with a focus on designing and building human-centric custom software and SaaS solutions for clients. 

At Airteam we bring humans and technology together to create digital products and services that help improve people's lives.

We work primarily across Fintech, Health, Education, Renewables and Government to help organisations with:
- Digital Product Design and Development
- Custom Software Development
- SaaS solutions
- Cloud and Managed Services

Find out more about Airteam: airteam.com.au
Follow us and more stories at: https://www.linkedin.com/company/airteam-australia/

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