Viseca

Head 24h Call Center 2

Swisscard AECS GmbH

Teamleader

-a.i. leading a 24h contact center team
-Staff development
-Quality management
-Change management
-Escalation management
-Intraday management
-Monitoring
-Launching optimisation und innovation
-Process development
-Participation in projects

Deputy Teamleader

-Representation of superviosr
-Quality management
-Change management
-Customer care / Escalation management
-Launching optimisation und innovation
-Process development
-Staff training

Professional Customer Service

-Solvency Management
-Fraud Detection
-Qualiy Management
-Transaction Authorisatons 
-Customer Care
-Change Management
-Employee Training
-Process Optimisation
-Staff Planing
-Second Level support

Expert Authorisations

-Customer Care
-Authorisation
-Solvency decicions

Senior Customer Service Representative

Würth Finance International B.V.

-Treasury 
-Payment settlement
-Business development
-Customer care

Taplio

Patrick Ledergerber's Linkedin Analytics

Patrick Ledergerber

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Taplio

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Patrick Ledergerber

Want to drive more opportunities from LinkedIn?

Patrick Ledergerber's Linkedin Analytics