Phreesia

Senior Product Configuration Associate

Strong analytical skills with the ability to compile data from many sources and define design solutions for building configurations

Collaborate with developers and product management team to assess project outcomes and prioritize future app features

Successfully lead a feature build from scratch in collaboration with a cross-functional teams to help replace an existing solution for clients servicing upwards of 2500 users per day

Monitor product performance and user feedback to identify areas for improvement and inform future product development

Leverage insights from customer engagement to develop and prepare test strategies and test plans for product configuration changes based on business requirements for deployment

Consistently collaborate with leadership and cross functional teams in analyzing client needs for developing product strategy and roadmap for product line

Break down complex problems analytically and efficiently using data and analytics alongside high-quality user research to inform the direction of the product 

Evaluates requests by using required tools and checklist resources to properly understand and complete product configuration changes as requested by clients

Assists in the development, documentation and presentation of design solutions and supporting rationale

Evaluates requests by using required tools and checklist resources to properly understand and complete configuration changes as requested by our clients

Coordinate configuration change go-live dates with clients and our account management teams 

Work closely with the product specialist team to ensure high quality is maintained for every configuration request and product solutions

Product Configuration Associate

Working as part of the leaders in Phreesia’s Employee Resource Group to empower, grow and engage Phreesia employees through diversity, equity and inclusion.

Black@Phreesia ERG CoLead

Supporting practices with the configuration of their intake systems

Lead client-facing projects and work closely with executive stakeholders to ensure a timely delivery of feature complete products 

Manage technical product changes and requests received through different means such as telephone, e-mail, client portal, and live chat

Track progress, assess risks, coordinate delivery and actively communicate contingency and mitigation plans to all partners  

Act as both the Subject Matter Expert and technical product Superuser of product solutions for the existing client base

Effectively document and gather information about all aspects of a client’s request to ensure an outstanding experience for customers throughout the support process

Technical Associate

Export Development Canada | Exportation et développement Canada

Consistently maintained a calm and professional posture while supporting users in resolving their IT requests

Supported users in the migration process of EDC’s VPN from Cisco AnyConnect to Forticlient to help boost productivity

Patiently remained on the phone lines for extended periods of time supporting non-tech savvy users in resolving issues, describing how to navigate issues and resolving them in an easy and understandable manner

Administered training sessions for new EDC hires on the PHUB team on how to use the tools and applications available for IT support

Actively working on developing a comprehensive ONE-STEP solution to simplify and automate repetitive task to increase team productivity

Proactively learning Microsoft’s Power BI in order to acquire knowledge for building dashboards and analysis tools which helps in identifying, reporting and implementing effective business strategies

Jr Associate Service Desk

MyChurch Canada

Oversee the operations of four teams consisting of over 100 volunteers in the organization through their respective leaders 

Facilitate developmental and strategic weekly meetings with key leaders from the teams to ensure organizational goals are achieved

Conduct and participate in staff meeting with the founders and executive team to identify growth opportunities and allocate resources accordingly

Evaluate available resources using checklists to ensure that programs run smoothly providing an excellent service for guests

People Team Executive

This is a 14 week program that teaches practical life and leadership lessons in a fast paced and highly intensive environment to groom and develop world class leaders. 

Through my internship program I learned about the following:

Effective leadership styles and finding what works in any organization
Personal finance and time management 
Public speaking 
Organizational growth strategy 
Creating momentum 
Vision and goal setting

Leadership Development Program

Canadian Express transportation Services Inc

Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct and the customer is satisfied

Providing excellent customer service, answering questions, and handling complaints from clients

Loading, transporting, and delivering items to clients or businesses in a safe, timely manner

Ensured all items being delivered remain intact during transport and at delivery

Establishes and maintains outstanding relations with customers

Logistics and Delivery 

Department of Electrical Engineering, Carleton University

Final year Project in Li-Fi: High speed Wireless communication

Designed project modules in Verilog HDL and wrote test benches for timing verification and data storage 

Integration and testing of project modules to accentuate the overall result of the project design

Developed and tested printed circuit board using Altium for LED drivers

Designer, Testing & Integration

Carleton University

I am currently studying at Carleton University to acquire my undergraduate degree in Electrical Engineering.

Honors Engineering Student

As a Teaching Assistant in Carleton University school of Science and Mathematics For Engineering, I was responsible for the following:

Managing a Class of over 40 students in the understanding math and science courses better

Facilitate student learning and understanding of the fundamentals of engineering mathematics such as limits, differentiation and integration

Reinforce lessons presented by professors by reviewing material with students one-on-one or in small groups

Grading tests, and holding a weekly office hour to offer one-one assistance to students 

Assist Professors with record-keeping, such as tracking attendance and grading tests in a timely and efficient manner

Teaching Assistant

The Residence Fellow is a role model and leader for students in a residence. They create a community that is conducive to learning, academic success, personal growth and development of students. My responsibilities and duties as an RA include but is not limited to the following: 


Foster an environment that embraces diversity and celebrates differences within the community

Assess the needs and interests of residents and plan activities accordingly

Provide information to students concerning College resources, functions, and policies

Be on duty periodically to ensure staff availability/visibility for the community, to provide a safety net, and to meet student needs 

Model behaviour and values, both in the residential community and beyond, which are consistent with the Residential Life philosophy

Completed all assigned administrative work such as weekly logs, student journals, on-call logs, daily communications 

Attended various professional development training 

Effectively responded to crisis situations as necessary

The Residence Fellow must work with students and administrators, learn to articulate rights and responsibilities for both the individual and the University, and balance their own academic and personal responsibilities

Residence Fellow

Ontario Society of Professional Engineers

Student Member

MyChurch

Successfully doubled the team size within the first 3 months in the office

Trained and developed teams responsible for greeting and welcoming all guest to ensure their overall experience was positive and memorable

Inspired and equipped leaders with tools and resources to help developed their leadership skills

Coached volunteers and trained on methods for handling various aspects of hospitality, complicated issues and difficult guests

Established and optimized schedules to keep coverage and service in line with forecasted demands

Assigned tasks to individuals by considering factors such as previous training, current abilities and general knowledge

Head Of Department Guest Services

Honeywell

Successful implementation of relational dynamic object oriented requirement management system software (DOORS) for traceability and verification of the optical inter-satellite project requirement

Performed detailed analysis of complex business process requirements and provided suitable system solutions, to identify, interpret, validate and document customer requirements 

Supported engineers in the analysis and testing of camera modules and short wave infrared sensors using SNAKE SW OEM

Performed analysis, system design, documentation and testing of DOORS to enable engineers and project managers understand the fundamentals the project requirements for better informed decision making

Continuously receptive to feedback from colleagues, mentors and managers for professional and personal growth and development

Engineering Support Specialist

Ericsson

Performed comprehensive lab health checks through the operation and maintenance servers using the Moshell tool to ensure labs are up-to-date and readily available for investigating and solving customer issues 

Successful implementation of test cases for quality assurance on software loads before deployment to customers to guarantee the delivery of quality products and services 

Supported engineers in the analysis, design and testing of sophisticated and high functionality advanced antenna systems before deployment to customers 

Testing and documentation of lab build procedures for new products and technologies as well as reporting results to receive feedback on potential improvements 

Successfully worked with customer support engineers in delivering solutions to problems regarding network integration and calibration 

Reported regularly to my mentor and manager to monitor my progress and skill developments in order to identify areas of interests and improvements 

Worked on the procurement of better and faster user equipment hardware needed for running and verifying test cases on customer products before deployment 

Conducted a training session for new hires on the use of lab tools and equipment to help build competence for their new roles

Support Engineer (Co-op)

Electrical Engineering graduate from Carleton University in Ottawa, Ontario. 

I am an aspiring Product Manager currently working as a Configuration Associate at a leading healthcare tech company. In my role, I am responsible for supporting client with product configurations that align with their organizational needs, increases productivity and elevate user experience. 

My goal is to continuously learn, grow and contribute to organizations that build the best products bringing value to their clients and drive positive change in a continuously evolving global economy.

To learn more about my interests, experiences and qualifications, please contact me in my inbox or through email at patrobasadewumi@gmail.com 

Thank you for checking out my profile!

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