Overseeing and coordinating all aspects of bringing a new product to market successfully. This involves strategic GoToMarket planning, project management, collaboration with cross-functional teams such as marketing, sales, product development, and operations.

Working with the DSW Team and supporting the work around AWS and AZURE listings. Adding IBM Apptio and IBM Turbonomic products on AWS and Azure Marketplace.

Product Manager @IBM Turbonomic

Nordcloud, an IBM Company

Responsible for the Management of Customer Success Team @Multicloud, Nordcloud, an IBM Company. Ensuring a seamless customer experience. 

I believe that my international college career and professional experience helped me in becoming a true and reliable partner for my colleagues and a trusted advisor for my customers! 

✓ Aligning with Product Team - staying up-to-date on product changes and ensuring customers are aware of new features/improvements and know how to use them.
✓ Hybrid between the customers and the Product Team - primary point of contact!
✓ Aligning with Marketing around marketing initiatives to existing clients.
✓ Aligning with Account Teams around up-sell opportunities.
✓ Aligning with Delivery Team to ensure smooth customer onboarding and implementation journey.
✓ Working closely with FinOps and Customer Support/Service Teams.
✓ Developing deep, trusting relationship with customers to drive product adoption and ensure they achieve full business value.
✓ Tracking customers satisfaction, arranging regular meetings and QBRs.
✓ Implementing and scaling Customer Success processes.
✓ Developing strategies that provide value, meeting customers' expectations, and helping them achieve value to reduce churn and increase retention.

Customer Engagement Lead @ IBM Multicloud

SoftwareONE Poland

PyraCloud Customer Success Manager / Product Manager for Poland - support / pre-sales / sales. Internal and external platform trainings, onboardings, exceptional customer support driving unique relations, increasing adoption & ensuring retention, actively preparing optimization recommendations, reporting on cloud spend and consumption, guidance on how to deploy PyraCloud. Single point of contact for technology utilization and value realization, up-selling, cross-selling, renewals & product related marketing activities, supporting Teams in product development process.

Customer Success Manager | PyraCloud

Sales of Software & Cloud Technology Solutions. SoftwareONE - Microsoft Gold Partner & LSP. Engaged in sales of Microsoft and other vendors' solutions and services as well as SoftwareONE Managed Services. SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

Senior Account Manager

CQURE Inc.

Managing cybersecurity trainings Team at CQURE :: L&D :: Indirect Sales.
Responsible for building partner relationships; acquiring new business partners, sales of IT services worldwide. Leadong complex planning and sales processes; direct communication with Clients and Partners. Project Manager for all Microsoft Projects in MEA, CEE and APAC regions. Always aimed at outstanding business relationships with clients and partners. Digital Marketing / Communications engagements in creating marketing tools for external sales Teams.

Senior Partner Account Manager 

CQURE: provider of specialized services in IT infrastructure security, business applications, consulting and cybersecurity advisory services. Trainings Team Manager, sales of cybersecurity trainings/workshops/seminars/services, responsible for customer & business partner acquisition and relationship management, business development. Acting as strategic and influential partner for customers, prioritizing initiatives aiming at long-term success. Managing all Microsoft related projects (workshops/seminars/trainings). Close cooperation with Digital Marketing Team in creating marketing tools & communication.

Partner Account Manager

Asseco Data Systems

Maintaining partnerships, including monitoring of the statuses and coordinating certifications and specializations. Building relationships with existing clients to ensure that they are engaged and getting the most value from our services. Proactively working with clients to understand their current IT related business initiatives. Deal registrations, managing all global partner portals, working on expanding Asseco Group relationships worldwide.

Partner Relationship Specialist

Asseco Poland

Initiating, conducting and coordinating programs in order to promote products and services of infrastructure division in collaboration with Asseco Partners and marketing department. Deal registrations, tracking leads, weekly tracking of opportunities, managing all global partner portals.

Internal Communication within Infrastructure Unit, Asseco Poland Sports Program Coordination, Event Management, Assisting VP.

Internal Communication Specialist

Assistant to the Board of Directors

International experience with over 13 years in IT :: worked for the biggest software houses in Poland, engaged in Partner Relations for several years, managed customers using cloud platforms. 

As Customer Engagement Lead at Nordcloud, an IBM Company my main focus was to create and maintain processes, while implementing best Customer Success practices focused on trust, satisfaction, relationship and retention. 

Currently Product Launch Manager @ IBM Turbonomic, orchestrating successful product launches from conception to execution. Specialized in strategic planning, team collaboration, and executing dynamic marketing campaigns to ensure successful market entry and drive brand visibility and sales.

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