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With over two decades of progressive experience including a 17-year tenure at Bison Transport, I have proved time and again my ability to deliver measurable success by blending business, operational, and people acumen to ideate and deliver successful initiatives optimizing service levels and employee satisfaction while accelerating revenue and profit growth. Recognized as an adept analytical thinker, I excel at monitoring markets and operations to capitalize on new business opportunities, develop key partnerships, foster continuous improvement to maximize efficiency across the organization, and implement impactful programs driving lasting benefits. An empowering strategic leader who takes pride in developing and motivating highly engaged teams, fostering positive relationships with clients and internal stakeholders to collaboratively tackle complex challenges, and instilling robust cultures of accountability and excellence. Highlights of my career include: ✶ Played a pivotal role in elevating and strengthening Bison Transport’s status as a top 5 national trucking company, supporting growth from 700 to 2,250 trucks while developing talented staff and optimizing costs throughout a 17-year tenure. ✶ Implemented a driver “CARE” program, led its rollout to operational staff across Canada, and presented outcomes to leadership. Established CARE champions who delivered training in each terminal and improved the experience of all drivers. ✶ Partnered with stakeholder across North America to maintain efficient goods transportation during major floodings throughout BC, restructuring Bison’s network, adjusting drivers’ pay and customer rates, and working with government to improve crossing times. ✶ Hired 15+ talented staff who all received internal or external promotions, including city supervisors who became managers or directors. ✶ Instituted a driver incentive program which improved driver efficiency by 15% and led to a national initiative with owner-operators. Here is a snapshot of my key skills and expertise: ✶ Strategic Planning & Execution ✶ High-Performing Team Leadership ✶ Staff Hiring, Coaching, & Mentoring ✶ Process Implementation & Alignment ✶ Program Creation & Oversight ✶ Change Planning & Orchestration ✶ Efficiency Maximization & Cost Reduction ✶ Relationship Building & Management ✶ Staff & Client Expectations Management ✶ New Business Vertical Development ✶ Health & Safety Oversight ✶ Truck & Tractor Maintenance
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