Paula Gerardo's Linkedin Analytics

With over 10 years of experience in various roles across training, relationship management, customer service, wellness, financial services, retail and technology sectors, I am a passion-driven professional who strives to create positive impacts for partners, customers and internal teams. As the Student Success Team Lead at EdAid, I design and deliver training plans,onboarding programs, and learning materials for new hires and stakeholders, while leading a team of top performing Student Success Specialists. My core competencies include process design and implementation, relationship building, customer success, online content management, and training delivery and facilitation. I am also skilled in marketing communications, CRM, and presentation. I value integrity, collaboration, and continuous learning, and I am always eager to explore new opportunities and challenges. Interior design is my lifelong passion.