Paul Donlon's Linkedin Analytics

As a senior customer success manager at PCMI Corporation, I bring over 20 years of experience in the automotive industry and a passion for delivering value to customers. PCMI is a leading provider of software solutions for the automotive, consumer, and industrial warranty and service management markets, and I am responsible for managing complex software integration projects, leveraging customer data to enhance corporate behaviors and profitability, and collaborating with sales, consulting, and delivery teams to ensure customer satisfaction and retention. I have a proven track record of success, as evidenced by receiving multiple awards, such as the COE Award, the Quality All-Star Award, and the 2019 Quality All-Star Award. I am also a public speaker who shares my insights and expertise on customer success, relationship building, and business intelligence at various industry events and forums. I am driven by innovation and growth, and I foster diversity and inclusion in the workplace. My goal is to help PCMI and its customers achieve their full potential with the best software solutions in the market.