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Heyš! I'm an Experienced Operations Manager with a proven track record of driving process optimization and leading high-performing teams. I have a total of 3 years and 6 months of experience in project and product management, with expertise in the areas of operational efficiency, stakeholder management, and customer service. Key Highlights: - 3 years and 6 months of experience in operational management, specializing in process optimization and team leadership. - Strong ability to streamline operations, enhance productivity, and improve overall efficiency. - Skilled in managing partnerships with internal and external stakeholders to ensure smooth operations and seamless collaboration. - Proven track record of meeting and exceeding performance targets while maintaining high levels of customer satisfaction. - Expertise in forecasting and analyzing performance metrics, generating insightful reports, and implementing data-driven strategies. - Excellent stakeholder management, change management, and risk management skills, combined with a strategic approach to achieve organizational goals. - Proficient in quality management to meet service level agreements (SLAs) and ensure exceptional service delivery. - Experienced in scheduling and prioritizing tasks to optimize resource allocation and meet operational requirements. - Strong verbal and written communication skills, along with exceptional problem-solving and analytical abilities. - The results-oriented mindset with a focus on achieving company mission and profitability targets. - Skilled in team leadership, performance management, and fostering a collaborative work environment. Skills: Process Optimization Team Leadership Stakeholder Management Performance Analysis and Reporting Quality Management Scheduling and Task Prioritization Verbal and Written Communication Problem-Solving Analytical Skills
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