Hyland

Leading agile teams implementing massively scalable native cloud based Digital Asset Management (DAM) and Product Asset Management (PAM) solutions for clients in the financial services, apparel, media, consumer products, technology, and automotive manufacturing verticals.

Senior Project Manager

Public Library of Science (PLOS)

Led team responsible for consulting with and supporting operational groups in the planning and execution of programs and projects focused on strategic technology and business process improvements. Promoting adoption of Lean/Agile practices and methods internally in support of our mission to grow Open Access Publishing and Open Science.

Director Program Management Office

Mobiquity Inc.

Managed client delivery programs focused on enterprise digital transformation, customer experience design, and mobile application development for Android and iOS on AWS infrastructure. Key clients were a $13B convenience store chain, a national employee benefits company, and a leading travel management firm.

Program Delivery Manager

Orbis Technologies, Inc.

(was RSI Content Solutions) Supported sales of CCMS and XML content transformation solutions to new clients via requirements analysis, solution design, project planning and budgeting, and process consultations. Responsible for delivery process development and execution of implementation and support services as well as development of new business with existing accounts. Managed resource planning across programs and projects. Tracked and managed financials reporting to VP Operations. Coordinated with Product Management for planning related to development priorities, and release roadmaps. 50% billable provider of Agile coaching, leadership, and support services to client facing delivery teams and client Business Sponsors, Product Owners, Users, and IT staff as well as facilitation of scrum events and practices including user story development, backlog grooming, and release planning. Key Verticals: Technology, Publishing, Pharmaceuticals, Insurance, Education, and Public Sector

● Grew professional services revenue by 229% over 6 years
● Pivotal role in RFP and prototype development efforts resulting in three largest contract awards in company history (2015, 2016, 2018)
● Facilitated Agile transformations for product development, professional services, and two client software engineering teams
● Created rapid implementation model doubling close rate and reducing sales cycle by over 30%
● Created a paid "Customer Care" support program converting overhead costs to a new revenue stream with 98% customer enrollment
● Co-created a Software as a Service (SAAS) delivery option for clients seeking cloud-based solutions and subscription pricing
● Key Clients: UnitedHealthcare, U.S. Government Accountability Office (GAO), The World Bank, MarkLogic, Macmillan, Harvard Health Publications, HarperCollins, and StayWell

Director Professional Services

Applied Content

(RSI Content Solutions was one of several clients/partners) Advised client Product Owners seeking to adopt new technologies, standardize business processes, create new publishing products, and build new distribution channels. Specialized in requirements analysis, content modeling, project management, and development of training related to DITA XML, content management, and the creation, maintenance, and use of taxonomies for semantic search and web site navigation. Key Clients: Kaplan, Johnson & Johnson, Drug Information Association, US Federal Reserve, & RSI Content Solutions

Senior Consultant / ScrumMaster

RSI Content Solutions, Inc.

Provided technology consulting and project management services to business and IT executives responsible for publishing and content management operations. Led global virtual project teams using offshore resources. Conducted requirements analysis and managed customer relationships. Solutions focused on content aggregation, ONIX metadata management, finished goods archiving, content distribution, automated workflows, custom search, content reuse, and multi-channel publishing.

Consultant / Project Manager

Researched ERP market trends and competitors to develop product positioning and support sales.

Senior Competitive Intelligence Analyst

Managed design and production of educational media and delivery infrastructure. Coordinated activities of 50+ global virtual team contributors. Managed software vendors and service providers.

Educational Products Engineer / Project Manager 

Creative leader focused on helping organizations and individuals use state of the art approaches to management of technology and business transformation to achieve their goals.

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