Peleg Samson's Linkedin Analytics

With more than 15 years of experience in customer success and support roles, I am a customer-centric executive who builds, leads, develops, and optimizes customer-centric organizations. I have a passion for delivering value to customers and creating scale and efficiency for organizations. As the VP Customer Success at Guidde, I leverage my expertise in customer onboarding, churn reduction, data analysis, and operations to drive customer satisfaction and retention. Previously, I built a global technical support organization from scratch at Armis, where I achieved significant improvements in response time, resolution time, CSAT score, and NPS score. I also led Oribi's customer success and support teams, where I designed a new onboarding flow and scaled up the capacity to service "one to many". I have plenty of tools in my toolshed to help teams reach their full potential and deliver results in customer environments of all types.