Cresco Labs

I am a Agent In Charge or a Lead Wellness Advisor who is in charge of training new hires with insight into customer service, positive customer interaction, up to date SOP’S, inventory and cash control. I also am the lead agent in handling customer complaints as well as customer retention. I also train candidates who want to become Agents in Charge.

Wellness Manager

HEALTHCARE PLUS CAREGIVERS CORPORATION

●Provide therapy and movement activities for patients. 
● Work on speech and memory functions. 
● Provide companionship and health care regularly.

Healthcare Provider

Boomers Sports Bar

Purchased a failing business, personally invested $80,000 to remodel then reopened a 9,000 square foot, sports bar/restaurant. 
● Recruit, hire, train, and coach over 45 staff members in customer service skills, food and beverage knowledge, sales, and health and safety standards. 
● Rebranded image of a bar/restaurant to reverse a 3-year sales downturn which resulted in a business closing. Worked with chef and prep cooks to create new menus and revamped marketing strategy, triggering a 53% sales growth. 
● Established a mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 20% to 85% with 6 months of program launch. 
● Increased employee satisfaction by 45% with an incentive for sales, and customer satisfaction, while cutting staff turnover in half by developing staff recognition and accountability programs. 
● Increased late-night food sales with a new streamlined late-night menu and longer kitchen hours, as well as establishing business relationships with factories that had a 2nd and 3rd shift that could call ahead and have their orders ready which enabled margins to increase by 18%. 
● Reduced food costs by 8-10% after identifying and eliminating inventory issues such as excess ordering, theft, poor storage, and inefficient waste management.
● Partnered with bartenders to create signature cocktails and a gourmet appetizer menu that doubled bar revenues within 2 months. 
● Created innovative marketing and advertising campaigns in various electronic and print media outlets to promote the Boomers soccer fan reputation to become honored as one of the best 100 soccer bars in America.

Business Owner

Swedish Pancake House Group

Manage operations for smooth functioning operation while maintaining a high standard of customer satisfaction. 
● Conducted interviews, oversaw the hiring process, and ran staff training for 20 employees. 
● Updated new menu items as specials every 3 months which resulted in 17% growth. 
● Connected with local vendors for specialty ingredients, negotiating prices below 8% of the budget. 
● Increased employee satisfaction by 55% with an incentive for sales on new promotional items and increasing hours and shifts for top earners. 
● Generated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in O policy violations and 97% on health inspectors.

COUNTY OF WINNEBAGO SCHOOL DISTRICT 320

I substituted in the Rockford/Belvidere School District. 
● Student Teacher for 8th Grade Social Studies 
● Taught History/Political Science (Grades 9-12) 
● Taught Physical Education (Grades K-8) ● Volunteer Soccer Coach for 6-8th Grades (at an Inner City Rockford School)

Substitute Teacher

Seasoned Food & Beverage Professional. Transitioned to Cannabis Industry. Expert in Customer Service, Operations, and Leadership. Committed to Excellence and Business Growth

"20 + years in Food & Beverage, rising from busboy to owner. Expert in Finance, inventory, vendor relations, and team leadership.
Transitioned to the booming cannabis sector in 2020 as a Wellness Manager, elevating IL's top dispensary.
Trained 45+ employees, driving store growth from top 10 in IL to #1 in 2020, 2021, 2022  and #3 in the U.S.
Post-pandemic, I'm dedicated to unmatched customer service and lasting relationships, driven by my passion for people and business success.

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