MatchUp Influencer

- Manage budget allocation and resource planning to ensure optimal utilization of resources and achieve financial targets.
- Oversee and manage day-to-day operations to ensure efficient workflow and optimal performance
- Managed end-to-end HR operations, including sourcing, interviewing, and hiring talent to meet organizational needs effectively
- Lead a team of global professionals, providing guidance, support, and mentorship to foster growth and maximize individual and collective potential
- Cultivated and nurtured strong relationships with clients, serving as a trusted advisor and primary point of contact to understand their needs, address concerns, and ensure satisfaction with our services, resulting in enhanced client retention and increased revenue opportunities

Director of Operations

ThoughtExchange

- Successfully coached, consulted, and managed accounts for a portfolio of education partners
- Proactively identified areas for improvement and provided guidance to help our partners solve complex organizational challenges
- Provided expert coaching to our education partners on how to maximize the potential of the ThoughtExchange Enterprise Discussion Management SaaS platform, resulting in increased efficiency, effectiveness, and customer satisfaction
- Built strong relationships with cross-functional teams and partners, acting as a trusted advisor and delivering exceptional service and support

Customer Success Manager

Cedar Coaching & Consulting

- I provided expert guidance and support to help clients set and achieve their goals, both personally and professionally.
- Utilizing a personalized and collaborative approach, I helped clients identify and overcome roadblocks that were hindering their progress and success.
- Facilitated the process of defining personal values for clients, leading to greater clarity and direction in both their personal and professional lives.
- Partnered with clients to develop tailored strategies and processes to assist them in achieving their business goals and KPIs, resulting in measurable improvements in their performance and bottom line.
- Consistently received high praise from clients for my ability to motivate, inspire and guide them toward achieving their aspirations and overcoming challenges.

Business & Personal Coach

BroadbandTV (BBTV)

Departmental Strategy & Management:
- Developed, planned, and executed high-level goals that drove customer life-cycle, consumption growth, partner retention, churn insights, partner satisfaction, brand loyalty, and value creation for the company.
- Defined and optimized KPIs related to churn, retention, and consumption to achieve continuous improvement.
- Formulated and executed strategies to enhance customer service, engagement & sentiment, and reduce churn to improve business outcomes.
- Mentored and coached team members to achieve personal and organizational growth and success.

Customer Support:
- Directed the Customer Support function, ensuring consistent delivery of excellent customer service and support.
- Supervised the development of the company's customer knowledge base for enhanced self-service and customer experience.
- Monitored KPIs including First Response Time, Ticket Resolution, and CSat to improve customer satisfaction and loyalty.

Value Proposition Development & Services:
- Devised and executed rewards & recognition programs for customers across multiple partner tiers, segments, and territories for increased customer engagement and retention.
- Developed educational programs for customer growth and consumption, resulting in higher customer lifetime value.
- Established and tracked plans, processes, and KPIs to deliver value-adds for increased customer loyalty and advocacy.

Audience Development Program (Channel Growth):
- Managed the Audience Development program to drive customer acquisition, adoption, and retention.
- Implemented tactics to improve KPIs such as Customer Acceptance, Adoption Rate, Drop-off Rate, and Customer Sentiment.
- Expanded the Program's curriculum into additional verticals and monetization programs for increased customer acquisition and retention.
- Directed the continuous development of the Program's operations and processes, including CRM workflows, tracking, and input forms, to improve efficiency and effectiveness.

Director - Partner Experience Department (Customer Success & Channel Growth Program)

Senior Manager - Partner Experience Team (Customer Success, Onboarding, Channel Growth Program)

Recruitment Manager - Content Aquisition

VGC International College

- Planned and executed diverse events for adult language students, including local tours, outdoor activities, sports events, graduation ceremonies, language exchange programs, and cultural festivals, promoting the school's reputation and fostering social and cultural growth
- Collaborated with faculty and staff to align events and operations with educational objectives, enriching the student experience and enhancing the school's reputation
- Demonstrated strong leadership and management skills in overseeing the day-to-day operations of the language school, ensuring smooth and efficient functioning of all departments.

Director of Events & Operations

Crank it Down

- Built and led a successful event company that catered to clients' diverse needs and expectations, earning a reputation for delivering unforgettable experiences.
- Conceptualized and executed a wide variety of events, ranging from intimate gatherings to large-scale productions, with groups ranging in size from 5-200 people.
- Provided exceptional client service and managed all aspects of event planning, logistics, and on-site execution to ensure seamless and memorable experiences for all attendees.

Ambassador of Awesomeness (Founder & CEO)

Club ESL & Discover Canada Tours

Sales Manager

West Trek Tours

Tour Leader/Assistant General Manager

Berlitz

- Organized and led various events and ceremonies, such as orientations and graduation ceremonies, to ensure a positive and engaging experience for students and staff.
- Maintained a well-prepared and organized classroom environment, including managing supplies and equipment, to support effective language learning.
- Acted as the primary liaison between teaching staff and administrative teams, ensuring clear communication and streamlined processes to support efficient operations. 
-Onboarded new teachers and provided ongoing support to ensure they were integrated smoothly into the team.

Customer Service Representative

Flight Centre

- Provided expert advice and personalized travel solutions to clients, ensuring customer satisfaction and loyalty.
- Researched and booked flights, accommodations, and activities for clients while maintaining a focus on profitability for the business.
- Maintained knowledge of industry trends, products, and destination information to provide the most up-to-date recommendations to clients.

International Travel Consultant

As a dynamic and results-driven leader, I am passionate about creating impactful change and driving growth within organizations. With extensive experience in building, leading, and mentoring diverse customer-focused teams and programs, I have honed my expertise in areas such as customer success, management, strategy, and process delivery.

With a proven track record of success in the media-tech space, I've built and managed global teams that have consistently exceeded KPIs and OKRs. From improving retention to decreasing churn, I've developed and implemented innovative strategies and processes that have added value for customers.

As an enthusiastic coach and mentor, I find joy in inspiring and guiding team members and stakeholders toward achieving their full potential. Driven to pursue professional development, I have successfully completed training as a Life Coach and have provided coaching to a diverse range of clients, including entrepreneurs, stay-at-home parents, and seasoned business professionals.

In addition, I have created and designed programs in education, tourism, and media-tech fields that have contributed to the success of the companies I've had the pleasure of working for.

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Pete Moores's Linkedin Analytics