C Pete Connor MS, CCCM's Linkedin Analytics

I transform customer experience through strategic AI/ML implementation, behavioral analytics, and data-driven automation that drive measurable business outcomes. With 15+ years leading CX in SaaS and high-growth environments, I specialize in: ✓ Reducing churn by 10–15% using predictive insights and proactive retention strategies ✓ Boosting NPS by 20 points and CSAT by 15% through VOC program optimization ✓ Delivering $1M–$2M in revenue impact via lifecycle automation and ops efficiency ✓ Achieving 93% FCR and reducing support response times by 27% Core Expertise: • Predictive Analytics & VOC Strategy — Turning sentiment signals into action • AI/ML-Driven CX Automation — Building scalable, personalized experiences • Behavioral UX & Reactive Frameworks — Modeling user friction for retention design • SQL, Python & Data Modeling — Making CX measurable, accountable, and aligned Most recently, I’ve developed a behavioral CX framework that fuses sentiment analysis, content systems, and digital behavior modeling—designed to diagnose engagement breakdowns and enable proactive customer strategies. I’m open to collaborating with CX leaders, data scientists, and innovation teams driving customer-centric growth in fast-moving environments.