Peter Eshkeri's Linkedin Analytics

I am a Customer Success Executive helping clients create maximum value from their investment in Zendesk services. With an extensive background (25+ years) in IT, project and change management, I am now bringing my technical and operational knowledge and skills to the world of Customer Success. Helping customers to realise maximum value from their investment in Zendesk services relies on cultivating an effective partnership with the right people within the client organisation. Relationship management is at the heart of everything I do, whether that’s liaising with sales and technical in-house teams or presenting strategic plans and quarterly results to execs – when a robust communication mechanism is in place, everyone benefits. Currently, my key responsibilities are: ‣ Identifying customer opportunities to drive more value from their investment ‣ Showcasing growth, trends and value customers are getting from Zendesk ‣ Working closely with Technical Account Managers to ensure products align with customer strategy ‣ Influencing product and customer roadmaps ‣ Partnering with Sales Managers to identify + mitigate issues and customer risk, improving retention ‣ Keeping up-to-date with product expertise on all the Zendesk solutions ‣ Responding to high profile, high-impact customer issues promptly, inspiring client confidence and continued loyalty My key competencies and strengths: ‣ Highly curious, consultative and strategic with ability to effectively communicate at all levels ‣ Experienced at building value add relationships with multiple business partners and teams ‣ Passionate about customer experience and how it can transform businesses ‣ Empathy and an outstanding ability to understand customer needs ‣ Organised, professional and thorough ‣ Strong project management skills and an ability to multitask ‣ Excellent interpersonal skills, and eloquent writing skills ‣ The ability to engage in strategic conversations with senior leaders