Thani. A QSBS advisory firm

Thani is a QSBS advisory firm that can assist you in saving millions in taxes if you have a C-corp business that you are looking to sell

Fractional COO 

Mpowa

MPOWA is an innovative SaaS blockchain platform with the goal to decarbonize the world.

Scale-Upp.uk

Engagement consultant who has worked with various orgs to improve their internal processes covering project management, customer engagement, scaling customer experience teams and refining and creating internal processes. Super powers of mine include process improvement, customer experience journey mapping, program delivery, leadership, and coaching and mentoring.

Clients include:
- Made.com (https://www.made.com)
- Octopus Electric Vehicles (https://www.octopusev.com)
- Kopus (https://kopus.com)

Founder

Improbable

Director of Customer Engagement

Head of Customer Support at Improbable

Huddle

Director, Support and Customer Implementation

Head of Support and Customer Operations

Customer Service Manager

Red Gate Software

Worked in a busy and high volume environment driving consistency and customer experience best practice across the function. Responsible for delivering continued customer experience excellence, analysing the nature of customer enquiries and then creating and implementing improvement projects to improve customer experience and assist with scalability.

•	In charge of managing and supporting the UK team (13 staff, 3 team leads) and support of the US team (3 staff, 1 team lead).

•	Providing accurate information to the business relating to the nature of customer contacts.

•	Monthly reporting on project progress, as well as team performance and overall function health and status.

•	Analysis of KPI’s, SLA’s and website usage to identify areas where we are failing our customers. 

•	Creating and implementing cross departmental improvement projects based on results from above analysis.

•	Recruited, trained and set up a new support function in the US, in order to better service our customers on the West Coast.

•	Successfully integrated technical team and separate general enquiries team (including reception) to create one large team dealing with customer enquiries. The aim of this was to reduce transfers and create a single point of contact for customer enquiries, and recent feedback shows this is working extremely well.

•	Working with the team to consistently achieve SLA’s > 98% and also ensure that customer satisfaction ratings were > 90% of people marking the team as good or excellent.

•	Took the lead in a working group to explore all aspects of customer experience within the organisation and presented findings to CEO & senior management team. The result of this showed our website to be lacking in a number of areas, and a new Web Experience team was created based upon the group findings.

Head of Support

Product Support Manager

Pre-sales Product Support Engineer

Product Management Assistant

Deputy SQL Sales Manager

Sales Person

With 17+ years of firsthand startup and scale-up expertise, I've witnessed every twist and turn – the hurdles, the victories, and the journey in between.

My mission is to unlock you and your business's full potential. Whether it's optimizing operations, driving efficiency through process innovation, or elevating your team's capabilities to fuel growth, I deliver the results you crave, fast.

Taplio

Peter Peart's Linkedin Analytics

Peter Peart

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Taplio

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Peter Peart

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Peter Peart's Linkedin Analytics