Sequentum

• Outreach to prospects at scale through multi-channel approach with company-approved tools.
• Qualifying generated leads based on company’s criteria.
• Partner with customer success team through demo sessions for smooth transition into trial or POC.

Sales Development Representative

Win Dynasty Trading

· Increased prospect of leads by 200+% during the pandemic due to a decrease in global logistics.
· Upholding industry’s development and regulatory changes in customs compliance and with our global 3Pl; staying current on US and China customs regulations including apparel import, tariffs, valuation, and labeling.
· Overseeing freight routing to optimize efficiencies, transit times, and cost in the supply chain process.
· Aggressively prospect for new business in emerging and developed markets and pursue leads to ensure pipeline sufficiency.
· Negotiate with internal and external stakeholders, freight forwarders, customs brokers, customs officers, and other functional areas to ensure coordination and logistics of shipment.

Sales Manager

Talend

• Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and managers and closed them on attending product meetings and webinars.
• Partnered and competed within an SDR team setting.
• Built and refined call scripts; designed email campaigns; created prospecting videos.
• Engaged actively in weekly performance reviews and coaching in a team setting with manager.

Sales Development Intern

Chick-fil-A-Franchise

· Achieved sales of average ~$22,000/daily, drive-thru speed of services, and other profitability metrics.
· Spearheaded a team of 40+, coaching and mentoring team members around established Chick-fil-A hospitality procedures and best practices.
· Increased overall restaurant results and worked cross-functionally with other department leaders to set high-level collaborative goals.
· Performed cash management operation: Count down registers, track cash and coupon accountability, change fund management, and daily report(s).
· Maintained a work environment that ensures and promotes food & team safety and regulations.

Director of Front Of House

Carrefour Global Sourcing

· Provided services and support to senior management, administration, and 500+ employees. Operations line management with 3 direct reports.
· Directed company recruitment, interview and onboarding program.
· Managed disciplinary processes and formal grievances with employees.
· Conducted employee evaluation for strengths and weaknesses alongside hiring managers.
· Served as Head of Sports Committee in promoting a healthy work-life balance.

HR Manager

· Trained 520+ colleagues annually with a training budget of USD $270,000.
· Responsible countries: China (Including Hong Kong), France, Turkey, India, Bangladesh, Vietnam, Cambodia, and Brazil.
· Launched and managed an e-learning platform for offices worldwide that effectively improved engagement by 30+% to meet business needs, and determined the best methods based on training curriculum and audience.
· Initiated an internal trainers’ program to streamline learning for office employees and accelerate work efficiency.
· Identified courses and developed local and international vendor relationships based on needs and services.

Global Learning & Development Manager

Lacoste

• Operations line management with 2 direct reports and 420+ stores. Responsibilities included an adjusting staff of 950+ sales associates and an annual budget of USD $180,000.
• Launched, developed, and managed a new e-learning platform that effectively met business needs, determined the best methods based on coursework and audience, and achieved an increase in proficiency rating from 30% to 90% during periodic skills evaluations.
• Source reputable vendors and services with the budget, venue cost reduction of nearly 40% vs. predecessor.
• Created, implemented, and managed Ambassador training and learning program that aligned with business strategies and met compliance requirements for Corporate and Retail Employees nationwide.
• Monitored, evaluated, and reported on the training program’s effectiveness, success, and ROI.

National Training Manager

Cartier

• Recorded 30+% progress of sales associates’ actions on objectives and achievements including sales and customer satisfaction.
• Conducted training for 900+ sales associates annually.
• Created and presented training for employees to maintain or improve job skills, including onboarding for new hires and career advancement.
• Facilitated lectures, group discussions, simulations, and videos; provided real-time translations for overseas guest lecturers.
• Supported e-learning platform for retail stores with close communication from Global headquarters.

Assistant Training Manager

Oakley

• Designed and produced training materials for Oakley Greater China; annually trained 1,400+ sales associates with a USD $200,000 budget.
• Responsible channels: Luxottica Retail & Wholesale, Oakley Retail, Wholesale & Military.
• Managed e-learning platform for all channels that covered training.
• Ensured training materials from US Headquarters were localized, translated into Chinese, and implemented for training and coaching for office and store employees.
• Maintained an understanding of training trends and developments to anticipate future demands with the USA, Hong Kong, and Taiwan offices to ensure operational efficiency.

In The Cut Entertainment

• Participated in the brainstorming of ideas and concepts to propose for client’s events with allocated budgets.
• Revised current sales and marketing strategies based on clients’ feedback and new trends.
• Build and manage customer relations and solicit new clientele for the company.
• Cost reduction of print and digital media placement for clients’ marketing needs by 30% through negotiation with new vendors.
• Responsible for the management of various clients/events which consisted of but were not limited to: Guess China Launch Event, Guess China Fashion Show, ECCO, Volar, Puma, Advanti, and the Peninsula Hotel.

Creative Manager

HR, training & sales professional with 11+ years of experience in multinational corporations with diverse employees of countries and cultures. I’m a driven self-starter who leads training teams in fast-paced, high-growth environments in recruitment, training, and coaching sales associates to achieve sales of jewelry over USD 100,000. I enjoy being a dynamic leader, strategic thinker, and decision-maker through effective communication and problem-solving to ensure the organization’s profitability. Through analytical & communication skills and attention to detail, I ensure my team upholds ethical standards in our organization.

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