Elation Health

IT Operations Manager

IT System Administrator

Wikimedia Foundation

IT Systems Specialist

FloQast

IT Support Engineer II

IT Support Engineer

Career Group Companies

Administered and managed a hybrid email environment with both Office365 & on-premise exchange for all 5 offices.
Installed, configured, and deployed computer system hardware and software including operating systems and applications via PDQ and group policy.
Provided technical, operational, and training support for all computer related issues using Zendesk ticketing system.
Managed and administered accounts using Active Directory, Exchange online, and Powershell including creation, termination, and security permissions.

IT Specialist

George Mason University

Administered and managed an enterprise Microsoft Office 365 environment on two tenants for over 40,000 users including students and staff
Provided third-level escalation support for messaging-related support issues and requests via EasyVista ticketing system.
Worked closely with Microsoft support to resolve major issues that impact our Office 365 environment.
Managed and provided troubleshooting for all Listserv requests including creation, deletion, and custom configurations and frequently worked directly with L-Soft to resolve problems.
Automated and executed Office 365 procedures utilizing Windows Powershell.
Created and updated procedure documentation on our integrated systems such as handling phish attacks, creating/deleting listservs, Office 365 tenant management, licensing, account name changes, and more.

Email Systems Administrator

Aptify

Provided timely and effective customer service for all employees globally for all IT needs - computers, critical systems, network, internet/wifi, conferencing, etc. 
Maintained in-house and remote computer systems, desktops, and other peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all necessary hardware and software to ensure optimal workstation performance.
Set up and troubleshoot user accounts and mailbox issues through Active Directory and Microsoft Exchange.
Managed and performed troubleshooting for all virtual cloud environments using Amazon Web Services, Vsphere, and CloudA. 
Assisted in firewall maintenance and configured access rules using Cisco ASDM, and AWS.

Desktop Support Technician

FedEx Ground

Developed strong client relation skills through providing exceptional customer service
Assisted in creating and implementing efficient delivery methods to meet stronger delivery goals
Hired and trained new employees on company software system and various delivery routes
Managed and scheduled vehicle maintenance and repairs as needed by reporting weekly logs

Team Manager

Taplio

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