New York University

Senior Data Analyst

Review department metrics to ensure compliance with SLAs. 
Analyze data to identify trends and provide areas of focus for staff training.
Provide senior management with key metrics analysis.
Introduce proactive communication messaging and procedural enhancements to decrease repeat incidents.
Manage and allocate department resources to ensure all inquiries are addressed timely and accurately.
Point of escalation for Student Services staff.

Analyst - Office of the Bursar

TDSecurities (USA) LLC

Developed and implemented standardized new client documentation requirements and onboarding procedures for firm’s inaugural client onboarding team. 
Responsible for the initial communication and onboarding of all institutional equity clients.
Senior executive/subject matter expert on firm’s global enterprise initiatives concerning client onboarding, trade capture, trade allocation, clearing, and regulatory reporting.
Expertise in managing, developing, and promoting staff, building capacity, maximizing employee engagement and minimizing staff attrition.
Increased revenue collection by 300% for firm’s client commission sharing and option billing programs. Reduced late and inaccurate payments by 90%.	
Partnered with Equity Sales and Commercial Banking to increase Share Buy-Back and At the Market Offering revenue by 500%.
Assigned by Managing Director to oversee fixed income trade allocation team experiencing transactional volume increases in excess of 600%. Introduced process improvements and innovation enabling the team to decrease unallocated trades by 80% without increasing headcount.
Consistently completed projects on time and under budget.
Nominated by Head of Global Operations to senior management team responsible for the development, promotion, and implementation of employee engagement programs.
Designed, developed, and delivered an internal web-based report interface used globally to provide trade data and client information to the front office, finance, and back office teams.
Promoted by senior executives to represent firm at industry conferences and committees.

Director

ING Barings

Hired and managed a team for pre-settlement customer trade confirmation. Increased confirmed and affirmed trade rate from less than 80% to over 90%. Decreased fails resulting from mismatched trade details and settlement instructions by 70%.
Designed and developed MIS reports to assist front office and finance teams in New York and London to review client trade activity and commission revenue.
Reduced outstanding trades file by 85%.

V.P.

Lehman Brothers

Back Office Operations Specialist.
Managed Teams responsible for the settlement of physical, book entry DTC, Fed, and MBS securities.

Analyst at New York University - Office of the Bursar

Expert in the trade support, middle office, operations space.
Extensive experience as a People Manager, supervising and developing staff located in multiple locations and countries.
Successfully led trading system, client onboarding platform and clearing agent conversion projects.
Knowledgeable in customer service and call center metrics. 
Passion for innovation, process improvement, AI, Lean, Six Sigma, Blockchain.
Panelist and firm representative at SIFMA conferences.
Chairperson of LGBTA Education & Awareness subcommittee.
High School student mentor with iMentor program.




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