Pleo

Part of the Business Architecture & Technology team where we own, design, implement, and build out the technology/tech stack/data flows on which Marketing, Sales, Customer Success, and Partnerships are dependent on, to create the best possible customer experience and enable the best possible customer outcomes.

Key Result:
Expanded Hubspot set-up to create a full end-to-end commercial engine, from first touch to renewal, cutting costs up to 1M EUR on an annual basis, whilst creating a full 360 customer view

Revenue Operations Manager, Tech and Infrastructure

All About That Customer

I offer:
1. Hubspot consultancy services for companies in Ostrobothnia, Finland

2. Consultancy services for private equity firms, VC's and SaaS startups to build and implement the best Customer Success/Post Sale departments 
This includes: 
a. Customer Success organisational diagnostic services: analysis & recommendations
b. Recruitment for Customer Success roles
c. Customer Success Toolstack review and implementation
d. Customer Success training workshops - online and in-person
e. Webinars
f. Podcasts
g. Mentoring & Career Advice

Founder

RevOps Co-op

Community for RevOps pros: https://www.revopscoop.com/

Member

Catalyst Software

Invited by CEO Edward Chiu and COO Kevin Chiu to participate in a private community of 100+ executives from CEOs, VPs of CS/Sales, CROs/CCOs, and more to discuss the future of revenue generation through a more cost-effective and powerful growth engine; your customers.

Customer-Led Growth Advisor

70Ventures

I advise pre-seed to Series A start-ups that are part of the 70Ventures portfolio on all things Customer Success.

Startup Advisor

Customer Success Network

Helping to drive knowledge, awareness and learning around Customer Success for the Nordics. In the broadest possible way! Stay tuned on www.customersuccess.network

Country Lead Nordics

Smartly.io

* In close collaboration with CS teams globally, define the needs for operational process improvement, automation and tooling to support daily work
* Operationalize key Customer Success metrics and critical business processes
* Partner with Data Analytics, Revenue Operations, Marketing, Product, Finance and Services teams to design and deploy new business processes
* Manage, administer and rollout tools for Customer Success - building out the tech stack
* Conduct data analysis to gather insights required to make business decisions
* Define, document and implement key processes across the Smartly.io customer lifecycle
* Lead and participate in cross-functional development projects

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Powering beautifully effective ads. Smartly.io automates every step of social advertising to unlock greater performance and creativity.

Business Operations Manager, Customer Success

Brella

Brella is the world's leading event platform for virtual, physical, and hybrid events.

With the world's first intent-based matchmaking algorithm, powered by Artificial Intelligence, Brella is used by the largest events in the world to help attendees and exhibitors reach their business goals.

The company has enabled thousands of events across 56 different countries in the world, working with thought leaders like Informa, Euromoney, IQPC, InfoPro, Questex, Google, Qualcomm, IBM, TechCrunch, Techstars, Hubspot, Ericsson and The Linux Foundation.

Senior Customer Success Manager

Leadfeeder

I am currently leading a team of 12 people across 6 time zones: divided over a Customer Success, Onboarding, Customer Support, and Customer Marketing team. I have grown the team from 1 to 12 in 2 years.
My role is head and develop the worldwide Customer Success team with all the engagement processes and (internal) tooling related to that, whilst keeping an eye out on helping our client base become successful in using our tool. This brings me to interact with every aspect of the Leadfeeder organisation, as every little thing helps to lower friction and provide our clients with the best possible experience.

Head of Customer Success

Overall:
* Handling DK, SE, NO clients
* Recruitment for CS team
* CS strategy, tactics, process, tooling, projects

At the same time I am driving the implementation of a CS tool stack and related processes: developing the customer onboarding, adoption, and retention flows & automations, all with the right data to support it. For this we use a wide range of tools: Churnzero, Intercom, Tableau, and others.

Leadfeeder is a sales intelligence startup based in Helsinki, Finland. We want to make B2B sales and marketing more intelligent by using Google Analytics and enrichment databases. Leadfeeder uncovers the companies that visit your website and gives insights of their web behaviour, so you can convert promising visitors into quality sales leads. through deep integrations with major CRMs, such as Salesforce, Dynamics, Hubspot, and Zoho

Customer Success Lead

actimo

Helping enterprise clients to communicate better with their employees. Responsible for customer success of an enterprise client portfolio ranging from telco's to FMCGs to retail and service. Supporting in internal and external communication strategy of these clients, through a range of role responsibilities: part IT project manager, part Communications/HR consultant, part relationship manager.

Nordic Customer Success Manager

CS Ops in heart & soul | Revenue Operations | B2B | SaaS | Customer-Led Growth

I love to connect ❤️ However, please read the below first, before sending a connection request:
* Including value and a relevant message: considered, likely accepted
* Out of the blue, no personal relationship, no value, no relevant message, making me figure out why you sent a connect: ignored/declined immediately 
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My background:

Problem solver - Connector - Communicator - Consultant - Mentor
Work experience in 3 countries: Netherlands, Denmark, Finland.
Speaker at conferences/webinars/podcasts

Keywords:
Customer Success, Customer Experience, Customer Journey, Client Ambassador, Relationship Builder, SaaS, Communication, Consultant, Trainer, Mentor, Social Media, User Adoption, Community Management, Digital Solutions, Continuous Optimisation, Business Process, Business Development, API & Integrations, Product Specialist, Knowledge Sharing, Workshops, B2B, H2H, GDPR, Data Security, CRM, CS tooling

Taplio

Peter Sterkenburg's Linkedin Analytics

Peter Sterkenburg

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Taplio

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Peter Sterkenburg

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Peter Sterkenburg's Linkedin Analytics