Helion B2B

We help you move away from a messy tech stack, to a well thought-out one, with Hubspot at the heart of it all.

Senior Hubspot Consultant

Hubhorizon

I offer:
1. (Fractional) Hubspot audit and implementation consultancy services

2. (Fractional) Clay implementation services

2. (Fractional) Consultancy services for private equity firms, VC's and B2B SaaS startups to build and implement the best Customer Success or Revenue Operations departments 

This includes: 
a. Revenue Operations & Customer Success organisational diagnostic services: analysis & recommendations
b. Recruitment for Customer Success roles
c. Commercial tech stack review and implementation
d. Customer Success training workshops - online and in-person
e. Webinars
f. Podcasts
g. Mentoring & Career Advice

Hubspot Solutions Provider listing: https://ecosystem.hubspot.com/marketplace/solutions/hubhorizon

Founder

Pleo

Part of the Business Architecture & Technology team where we own, design, implement, and build out the technology/tech stack/data flows on which Marketing, Sales, Customer Success, and Partnerships are dependent on, to create the best possible customer experience and enable the best possible customer outcomes.

I cover everything from Process Optimization to Automation, Growth & GTM Engineering, building scalable systems along the way based on data and insights.

My role in a nutshell: uncovering new opportunities for automation, optimisation, and true growth in our GTM tech stack. All while managing all our tech vendors.


Key Results:
1. Vastly expanded Hubspot set-up to create a full end-to-end commercial engine, from first touch to renewal, whilst cutting tech/tool costs up to 1M EUR on an annual basis. This created a full 360 customer view for Marketing, Sales, Customer Success, and Partnerships through intricate cross-team collaboration. 

2. Implemented Clay.com to great downstream effect, with automations and insights that saves frontline reps hours per week.

3. Internal and external Hubspot advocate, resulting in a speaking slot at Inbound 24 and invited to the Hubspot Customer Advisory Board in 2025

Revenue Operations Manager, Tech and Infrastructure

70Ventures

I advise pre-seed to Series A start-ups that are part of the 70Ventures portfolio on all things Customer Success.

Startup Advisor

Customer Success Network

Helping to drive knowledge, awareness and learning around Customer Success for the Nordics. In the broadest possible way! Stay tuned on www.customersuccess.network

Country Lead Nordics

Smartly.io

* In close collaboration with CS teams globally, define the needs for operational process improvement, automation and tooling to support daily work
* Operationalize key Customer Success metrics and critical business processes
* Cross-Functional collaboration with Data Analytics, Revenue Operations, Marketing, Product, Finance and Services teams to design and deploy new business processes
* Manage, administer and rollout tools for Customer Success - building out the tech stack: Salesforce, Planhat, Catalyst, Loom, and Calendly
* Conduct data analysis to gather insights required to make business decisions
* Define, document and implement key processes across the Smartly.io customer lifecycle
* Lead and participate in cross-functional development projects

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Smartly.io automates every step of social advertising to unlock greater performance and creativity.

Business Operations Manager, Customer Success

Brella

1. Customer Success Team Lead for EMEA/APAC
2. Increased customer value across EMEA/APAC by introducing data-driven engagement models and scalable customer education initiatives for key customer base
3. Hubspot setup and process automation lead for the Customer Success team.

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Brella is the world's leading event platform for virtual, physical, and hybrid events.

With the world's first intent-based matchmaking algorithm, powered by Artificial Intelligence, Brella is used by the largest events in the world to help attendees and exhibitors reach their business goals.

The company has enabled thousands of events across 56 different countries in the world, working with thought leaders like Informa, Euromoney, IQPC, InfoPro, Questex, Google, Qualcomm, IBM, TechCrunch, Techstars, Hubspot, Ericsson and The Linux Foundation.

Senior Customer Success Manager

Leadfeeder

1. Grew the Customer Success and Support team from 1 to 25 people across 6 time zones: divided over a Customer Success, Onboarding, Customer Support, and Customer Marketing team. 
2. Head and develop the worldwide Customer Success team with all the engagement processes and (internal) tooling related to that, whilst keeping an eye out on helping our client base become successful in using our tool. 

This brought me to interact with every aspect of the Leadfeeder organisation, as every little thing helps to lower friction and provide our clients with the best possible experience.

Head of Customer Success

Overall:
* Handling DK, SE, NO clients
* Recruitment for CS team
* CS strategy, tactics, process, tooling, projects

At the same time I am driving the implementation of a CS tool stack and related processes: developing the customer onboarding, adoption, and retention flows & automations, all with the right data to support it. For this we use a wide range of tools: Churnzero, Intercom, Tableau, and others.

Leadfeeder is a sales intelligence startup based in Helsinki, Finland. We want to make B2B sales and marketing more intelligent by using Google Analytics and enrichment databases. Leadfeeder uncovers the companies that visit your website and gives insights of their web behaviour, so you can convert promising visitors into quality sales leads. through deep integrations with major CRMs, such as Salesforce, Dynamics, Hubspot, and Zoho

Customer Success Lead

actimo

Helping enterprise clients to communicate better with their employees. Responsible for customer success of an enterprise client portfolio ranging from telco's to FMCGs to retail and service. Supporting in internal and external communication strategy of these clients, through a range of role responsibilities: part IT project manager, part Communications/HR consultant, part relationship manager.

Nordic Customer Success Manager

Falcon.io

• Consulting, advising, and guiding clients in the realm of strategy and tactics on social media, digital marketing, and the Falcon Social platform.
• Dedicated Client implementation project manager
• Product Expert for social intelligence module, and API & Integrations.
• Client ambassador and liaison between R&D and Customer Success, organising client UX/UI feedback sessions and driving input for Product development
• Pre-sales product expertise and business consulting for Sales department
• Optimisation and development of the onboarding, adoption and support processes and solutions
• Team driver for implementation, optimisation, development and integration of support, onboarding and tracking tools: Zendesk, TargetProcess, Z-Insights, Podio and others
• Main point of contact for Dutch clients
• Mentor for team for training and product issues

Senior Customer Success Advisor

- Focused on value-adding for new customers: training, supporting and engaging - main contact
- Dealing with a wide variety of customers, from small companies to enterprise-size global institutions.
- Responsible for all Dutch-language customers, but dealing with customers across the globe

At Falcon Social, we help employees become active digital thinkers. By using our platform to listen, engage, publish, measure and manage, large companies can explore the benefits of social media marketing and instill a digital-first thought process in their employees.

Customer Onboarding Specialist

CS Ops in heart & soul | Revenue Operations | B2B | SaaS | Customer-Led Growth

*Background*
Multilingual Customer Success professional turned Revenue Operations Manager with over 20 years of experience - across 3 countries - in Revenue/GTM Operations, Customer Success, Business Systems Architecture, and B2B SaaS in general.
Proven expertise in streamlining operations, driving customer engagement, and enhancing profitability by up to €1M annually through strategic data-centric solutions and tech optimisations/implementations.
Adept at building and leading cross-functional teams from scratch, optimizing technology stacks, and fostering long-term (internal) customer relationships to achieve real business goals

*TL:DR*
Problem solver - Builder - Connector - Communicator - Consultant - Mentor
Work experience in 3 countries: Netherlands, Denmark, Finland.
Speaker at conferences/webinars/podcasts

*Keywords*
Hubspot, Clay, Revenue Operations, GTM, Customer Success, Customer Experience, Customer Journey, Relationship Builder, SaaS, Consultant, Trainer, Mento, Digital Solutions, System Automation, Process Optimisation, APIs & Integrations, Product Specialist, Knowledge Sharing, Workshops, B2B, H2H, GDPR, Data Security, CRM, Customer Success tooling

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