The Scottish Government

As a senior content designer I develop content strategy and solutions for large-scale problems and high-profile events. On top of the content designer tasks, at this level I:
• am responsible for content quality
• manage small teams
• mentor content colleagues
• write and map user stories
• review the work of others to assure quality lead on cross-government content projects
• engage with and contribute to the cross-government content community.

Full job role on https://www.gov.uk/guidance/content-designer#senior-content-designer

Senior Content Designer

• Developing content for required business areas
• Participating in and/or supporting programme and project assurance activities
• Understanding and implementing as needed appropriate content styles and standards
• Translate user needs/requirements into proposed content design approaches or services
• Contributing to DDaT community by participating in events and reviewing processes, tools and guidance
• Creating and iterating content for end-to-end services that makes complex language and processes easy to understand
• Working with user researchers to understand users, identifying who they are and what their needs are
based on evidence
• Identify, analyse, manage and monitor relationships with and between stakeholders, using evidence to explain decisions made and balancing competing priorities

Content Designer

I support businesses to plan, design and develop a customer centred solution to improve their services and achieve their goals. I can help with

• Digital transformation
• Information Infrastructure 
• Web design and development
• Content design and development
• User Experience planning and design
• Customer Experience and Service Design

IT consultant with speciality in User Experience and Service Design

GTC Scotland

•  Provide data insights for ICT strategy decision making 
•  Apply CX/UX design accessibility and usability standards throughout the systems and services 
•  Designing service processes in, both back and front end, user-centred manner and with digital transformation (automation) approach to improve efficiency

Digital Development Specialist

The City of Edinburgh Council

Ensuring the accessibility of Edinburgh Council online services. I consult service area teams on digital transformation. We work together from the service design to go live stage. I carry out user research to ensure the user engagement and the service efficiency. I communicate the insights and findings to the service team to discuss how we can apply best user centred approach.

•	Designing and planning user journey
•	Designing end to end customer experience
•	Applying user centred information architect 
•	Consulting service area teams on digital transformation
•	Managing Google Analytics and Search Appliance insights
•	Ensuring accessibility standards on the website and intranet
•	Carrying out user acceptance testing and user experience research for systems

Senior Digital Officer

ENABLE Scotland

•	Provided efficiency and budget reports to funders
•	Managing database and referral CRM and ERP systems
•	Coordinated invoicing and remittance for Edinburgh branch
•	On-site management of office contracts and maintenance activities
•	Coordinated referrals from Edinburgh employability pipeline partners
•	Developed positive relationship with Employment Coordinators and partners
•	Provided accurate information to local managers, partners and external funders
•	Carried out auditing and staff training to ensure quality and accuracy of recording
•	Complied with organisation's employment reporting requirements and IT systems

IT Business Administrator

Disability Information Scotland

Working with the team to the re-branding strategy and development of a website accessible to wide audience. I was responsible for the: 
•	designing of the organisation branding materials, logo, business cards
•	developing and designing the new company website focusing on the accessibility which will help wide fasma of users to have easy and efficient access to important disability information.

Web designer and developer

The New Earth Works

Responsible for company's website administration, online network development and Social Media management. Some extra duties were the e-shop management by providing customer service, HR and EU funding opportunities search.

IT Project Manager

Darwin Business & I.T. Solutions

• Administrating of offer coupons' website and digital campaigns
• Updating the online material and contacting entrepreneurs to make deals for the site

Digital Marketing Assistant

easyTECH - Internet Consulting & IT Solutions

• Provided admin support to the office
• Translated company's website in English
• Providing Google AdWords and Analytics services
• Participated to Google partnership certificate examination of the company
• Updating websites CMS (Joomla) and administrating the CRM and ERP systems of the company

IT Administrator

IT professional with experience in the private, start-up and public sector. Specialising on 
#service design 
#UX (User Experience)
#CX (Customer Experience) 
#Automation and #Digital transformation 
ensuring accessibility and usability standards.  

Visit my website for further info: effiepexlef.com

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