Citi India

Senior Vice President

Citi

Vice President

Assistant Vice President

Wipro BPS

Deputed at client location  (lnternational Bank ) supporting it's APAC Corporate & Investment Banking Clients' AML & KYC process.

Responsible for Governance of Daily KYC completions for region, alert Business & Compliance on any shortcomings/Delays

Established controls in Standardising weekly reviews with Business & devised acceleration roadmaps for KYC lifecycle (Client Documentation collection & KYC completion)

Monitor the client outreach progress on a Daily/Weekly/monthly frequencies

	Productivity Review Accountability of entire APAC (~110 FTE)
	Forecasting APAC & Global KYC Records’ completion Targets & measuring performance on a weekly basis
	Leading a team of experienced KYC specialists for Client's Corporate & Investment Banking clients across the countries supported by the Hub
	Successfully executed one of the High Priority Regulatory Deliverable for the Region - completed ~2,000 KYC Records in a year’s time
	KYC Operations Discipline & Governance: ~220 FTE (~2,800 Records Daily), saved 9 FTE worth effort by automation

Manager

	Transition Management: Successfully handled completion of 4 Transitions (including 1 onsite)
	Wipro Tenets Evangelist: amongst the 500 evangelist across Wipro, world wide
	Successfully completed 3 levels of Leadership Projects (Emerging Leaders Program, Hands on Leaders Program, Leadership Development Program)
	End to End Transfer Agency Services: Account Registrations (Brokers, Rep & Shareholders), Dealings: Redemptions, Exchanges, Purchases, Systematic Plans, Brokerage Rebates & Dividends processing
	Handled NSCC Trading Operations (Ops, Treasury Accounting Control, Money Movement & Cash Recon (USD & FX), involves adjustments of trades with Gain/Losses (Dilutions) ranging $100,000 above), Intl Transfer Agency(Latin America, Middle East, UK, USA), FOF business for Asian Mkts for 5.5 yrs at Franklin Templeton, HYD

	Global Risk & Compliance- Reconciliation, Research, Analysis & Audit Trail, ISO 27001 Audit compliance	Talent Engagement: 6+ yrs experience in people leading role - identified potential talent in individuals & transformed their talent into Performance for various opportunities in process including Transition to client place (Canada)

	Process Excellency: LEAN certified, Trained & Tested in & Six sigma tools: achieved 5 FTEs savings to Client for the Yr ‘3 by implemented many Process improvements aiming at FTEs Reduction, Improving Quality, Productivity, Cross Trainings, TAT, eliminating Non Value added and duplicating activities. 	Online Assessments for Errors/Oversight Feedback, Training Gaps
	Effectively managed client experience which resulted in highest CSAT ratingsince inception (>6 out of 7), our Process is amongst the toppers in BFSI for WIPRO
	Career Succession & Attrition Management: moved 24 members into new roles, saved many Attritions in coordination with HR & Sr. Management. I had been a reason for employees to feel “Happy being @ office”

Deputy Manager

Franklin Templeton Investments

ACAMS certified, MBA finance with 19 years proven success of excellent Leadership & controls driven results. currently part of a team driving industry wide Transformation efforts for Global KYC Ops..

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