Phil Ly's Linkedin Analytics

Rare talent of being ambidextrous in both Project / Program Management and Service / Operations / Major Incident Management. Patient-focused, passionate, and accountable Service and Pharmaceutical Manager with a distinguished track record of delivering value by utilizing extensive experience in projects, services and solutions management in both Mergers & Acquisitions and Divestures for Pharmaceutical and Life Science clients. Methodical understanding of ADP, Agile, PMP, ITIL, Six Sigma, Kepner Tregoe, GMP 21 CFR Parts 11, 210, 211, and other GxP, as well as, tools, methods, and procedures used for IT service and project management for Computer Systems Validation (CSV). Implemented Six Sigma DMAIC to drive continuous improvement initiatives thus saving companies millions of dollars and 1000s of productivity hours. Ensure high quality, customer-focused delivery of infrastructure projects and communications to CIOs & Vice Presidents and others impacting the Critical Applications and providing transparent metrics to build further trust. Develop and manage Incident, Problem, and Change Management processes that passed FDA 483 Inspection Audits. Consistently received the highest customer satisfaction scores from the most demanding Sr. Stakeholders during reviews. 63 out of 70 or 90% of projects were delivered on time, within budget, and with high quality. Outstanding problem solver to continuously improve operational excellence by using Six Sigma with Kepner Tregoe.