Peter Picciano

Ascent Business Partners

Ascent Business Partners was formed with a singular goal in mind: make digital transformation simple for customers.

There is a growing demand for digital transformation services as companies across industries seek to modernize their operations, improve efficiencies and stay competitive. Unfortunately, many companies are overwhelmed by crowded markets and lack of clarity around where to focus efforts.

Ascent provides value by helping our clients navigate this complex terrain while improving both the business experience and the customer experience.

We bring decades of expertise in selecting and implementing technologies that are relevant to your brand.

Digital Transformation - Automation Advisor 

Effortless CX Consulting

ECX works with contact center leadership teams to identify technology requirements and discover practical industry solutions. We eliminate the noise in the sofware industry, keep vendors from bending the truth and introduce your team to relevant vendors by providing personalized technology strategies. 

We are trusted by clients, respected by vendors and recognized as a Top Trusted Advisor in the contact center industry. 

RECENT KUDOS:

""Great work Skip ! Thanks for all you do to bring us together and work on solutions."  - Bob P. Mutual of Omaha

"My favorite thing about Skip is that he listens to you and then works with you to help design better solution so you can reap the rewards." - Industry Leading Utility Company

“Skip’s focus toward understanding the customer's business, strategic direction and current/future challenges and goals where tantamount toward our success. “  - Leading Software Provider

"Skip is not only extremely knowledgeable about the customer contact center, he has an innate ability to quickly assess and understand how he can help a prospect or current customer. He will quickly demonstrate the value he can add and if he can't help you he won't wast your time. He will add value to your business." - Scott P.- Qualfon

Chief Technology Officer

Technology Advisor Alliance

This community is home to Technology Advisors, Agents and MSPs who gather here to learn from each other, address challenges, propagate best practices and provide support to their peers.

More than content and resources, this is a safe and supportive place to take your Technology Advisor, Agent, or MSP practice to the next level by tapping into what others have already figured out.  This alliance amplifies our capability spectrum, as our fiduciary affiliations within TAA extend to hundreds of adept members. Each of these connections signifies a commitment to excellence and an unparalleled proficiency in navigating the expansive technological terrain, ensuring that our clients receive service of the highest echelon.

Founding Member

Exhalt-SH

Exalt-SH is a high-energy organization focused on business development, growth marketing, recruiting, culture and leadership training. 

We cater to small and large companies, departments and executives anywhere who need support developing more of the "right" relationships, a strong culture, leadership skills and outreach which create a stronger organization. 

We offer the following:

Leadership Training:
-Leadership Training for New Leaders
-Supervisory Skills
-Conflict Resolution
-Team-building For Success
-Culture Creation and Refinement
-Keynote Speakers (including former NFL players from the Denver Broncos)

Start growing your team's leadership skills via a partnership with us.

Partner

Genesys

Genesys is the global multichannel customer experience and contact center solution leader. Our customer experience platform takes customer experience to the next level through on-premises, cloud, and hybrid software solutions. Genesys powers great customer experiences that are consistent, seamless, and personalized across all touchpoints, channels, and interactions.

Territory Manager

Nortel Networks

Spearheaded sales within regional and national territories. Created new, lucrative market segments, resulting in immediate revenue increase and acquisition of new revenue base valued at $100 million / year.  Product portfolio includes Call Center Solutions,  Wireless LAN systems, PBX telephony, IP Telephony, Hosted Solutions and Network CPE.     

“Skip has demonstrated strong communications skills and outstanding creativity in his role.  He has fostered positive relationships with his teammates, Branch resources, and AT&T contacts. Skip certainly demonstrates exemplary behaviors.”  Shaun Smillie, Vice President, Nortel

Director of Sales

AT&T

Maintained existing customer base and while hunting for new accounts.   Regarded as a resource for my existing and prospective clients by moving past the Account Manager role and instead fostering a trusted relationship through quarterly business reviews, breadth of product and acting as an advisor to my client.  Provided resources and expertise on network, call center solutions, data gear, optimization strategies and mobility/remote agent solutions for call centers.

“Skip is always looked at as a leader on the team, has helped several reps and is great at communicating his knowledge with everyone on the team.”  Nick Cisneros, Western Region Manager, AT&T

Regional Manager

Rhythms NetConnections

-Supported start-up operations of a broadband communications provider. 
-Built Sales Machine including Inside Sales, Direct Team and Channel Programs
-Facilitated conversion from direct sales to Channel Sales program.
-Trained Channel partners on Marketing, call center lead generation, best practices and provisioning. 
-Developed  Channel Sales compensation plan to improve team’s performance.
-Negotiated contract sales of $100 million annually,

“Skip was instrumental in securing partnerships with several large Partners. This required constant  demonstration of his teaching and presentation skills, which can only be described as outstanding.” – Christopher J. Galli, Director of Sales

Sales Director

Skip Picciano is a grandpa, baker, coffee lover and contact center expert working with Fortune 50 contact centers, start-ups and everything in between. 

Skip works with technology vendors to keep them from bending the truth as well as assisting CX teams with their own assessments on Current State, Challenges, Opportunities for Improvement as well as providing a road map for a Potential Future State that allows customers to engage their brand effortlessly.

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