Pierre Bauzée's Linkedin Analytics

Did you know that improved customer satisfaction and loyalty can increase by 40% the total revenue generated from clients each year? And did you also know that a powerful customer success strategy can increase by 60% the total amount of feedback, referrals and recommendations received from customers? And it is not only about quantity, but definitely about quality: there is indeed 3 times more chance to convert a client who has been referred by another client. Hence the importance of elevating the brand through the heart of the business: the customers. I am an experienced and certified Customer Service Trainer and Consultant and the Founder of Beyond Satisfaction. I am helping businesses to generated more sales and acquisitions through their own customers by bringing their clientele’s satisfaction and loyalty to the next level. By implementing effective customer service methods and strategies, I am elevating your customer experience to its highest so you can turn your clients into real brand ambassadors. By doing so, you will increase the total revenue you generate from clients each year, get your business to successfully handle more customers while reducing the need to constantly look for new clients. With both training and consulting, my 360 degrees approach is built on all the tools, skills and methods which are keys to make the best impact on both your customer experience and business performance.