Flying Cat Marketing

As the Head of Client Account Management, my main responsibility is to lead a team that delivers exceptional service to all our clients, creating raving fans and contributing to the growth and success of Flying Cat Marketing. 

I am dedicated to ensuring a consistent, seamless, and delightful client experience, where they feel truly listened to, their goals are achieved, and they are consistently impressed by our presentation and professionalism.

Main Tasks and Responsibilities:

Upsell, Cross-sell, and Referrals: Collaborate with the CAM team to identify upsell and cross-sell opportunities, fostering organic growth. Encourage and support the team in generating referrals through exceptional service.
Team Development: Proactively nurture the CAM team's skills and expertise through training, workshops, and coaching to create a high-performing and customer-focused team.
Reducing Client Churn: Work closely with the CAM team to identify and address challenges, implementing retention strategies for long-term partnerships.
Developing and Achieving Team OKRs: Set clear objectives and key results (OKRs) for the CAM team, aligning them with overall company goals.
Leadership Team Responsibilities: Collaborate with other leaders to contribute to the company's growth. Support team members' career growth, address skills gaps, and provide opportunities for development.

Main Skills Developed and Utilized:

Client Relations: Cultivating strong relationships with clients, understanding their needs, and providing exceptional service.
Strategic Thinking: Developing effective plans and strategies to achieve team and company objectives.
Problem-Solving: Addressing challenges and finding creative solutions to meet client expectations.
Leadership and Team Management: Fostering a positive and collaborative work environment, promoting professional growth.
Value-Centric Approach: Ensuring clients feel they receive more value than they paid for, fostering loyalty and advocacy.

Head Of Account Management

In this role, I was dedicated to delivering exceptional service that left a lasting positive impression on our clients, fostering their loyalty, and contributing to the growth and success of Flying Cat Marketing.

Key Tasks and Responsibilities:

Client Relationship Management: Cultivate and nurture strong relationships with clients, acting as their main point of contact and trusted advisor throughout their journey with Flying Cat Marketing.
Understanding Client Needs: Collaborate closely with clients to gain a deep understanding of their unique business objectives, challenges, and opportunities, aligning our services to best meet their needs.
Project Coordination: Oversee the execution of client projects, ensuring they are delivered on time, within scope, and exceeding expectations, while maintaining clear communication and transparency.
Client Satisfaction: Continuously monitor and assess client satisfaction, proactively addressing any concerns or challenges that arise, and going above and beyond to ensure clients are delighted with our services.
Cross-Functional Collaboration: Collaborate closely with the SEO strategists, content team, and other departments to ensure seamless service delivery and a unified client experience.

Main Skills Developed and Utilized:

Relationship Building: Cultivating strong, genuine connections with clients to build trust and foster long-term partnerships.
Communication: Clear and effective communication to understand client needs, provide updates, and address any issues or inquiries promptly.
Problem-Solving: Identifying and resolving challenges creatively, anticipating potential roadblocks, and proactively finding solutions.
Customer Success: Focusing on the client's success, aligning their goals with our services, and continuously seeking ways to exceed expectations.
Presentation and Professionalism: Delivering high-quality presentations and materials that showcase the value of our services and enhance the client's experience.

Client Account Manager

elantitour.com

At el antitour, I take pride in curating a travel-specialized website that captivates Spanish-speaking audiences with valuable insights on European and American destinations. 

My focus on SEO, content management, photography, and affiliate relations helps create a memorable travel experience for our readers while driving growth and success for the website.

Main Tasks and Responsibilities:

Writing & Editing: Craft compelling and informative blog articles on various travel destinations around the world. Edit and proofread content to ensure high-quality output.
Content Management: Manage the content creation process, including planning content calendars, coordinating with contributors, and ensuring timely publication.
Uploading Content onto CMS: Utilize content management systems to upload and publish articles, ensuring optimal presentation and formatting.
Photography Editing: Enhance visual content by editing and optimizing travel photographs for blog posts, social media, and other promotional materials.
Social Media Management: Oversee and manage social media accounts, curating content, engaging with the audience, and driving traffic to the site.
Monitoring Growth Metrics: Utilize SEO tools and analytics to monitor website traffic, user engagement, and performance metrics, making data-driven decisions for continuous improvement.

Main Skills Developed and Utilized:

SEO Skills: Employ search engine optimization techniques to improve organic visibility, drive targeted traffic, and enhance website rankings.
Content Management: Efficiently manage content creation, editing, and publishing processes to maintain a consistent flow of engaging and relevant articles.
Photography: Utilize photography skills to capture and curate compelling visuals that complement travel content and engage the audience.
Managing Affiliate Relations: Collaborate with affiliate partners, negotiate agreements, and optimize revenue generation through affiliate marketing initiatives.

Co-Owner & Content Writer

ikus translations

As a Co-Owner and Translator at Ikus Translations, my personal professional goal was to uphold the boutique approach of our translation studio by delivering high-quality, accurate, and culturally nuanced translations that foster genuine connections between people and bridge language barriers.

At Ikus Translations, we are committed to providing customized solutions for English-Spanish communication needs. Our mission is to harness the expertise, passion, and human touch of our real translators to ensure that every message is clear, resonates with the intended audience, and helps our clients reach new horizons with their ideas and values.

Main Tasks and Responsibilities:

Translation Excellence: Perform translations from English to Spanish and vice versa, maintaining utmost accuracy, cultural sensitivity, and adherence to the context.
Quality Assurance: Implement rigorous proofreading and editing processes to ensure the highest standard of quality in every translated document.
Client Collaboration: Work closely with clients to understand their specific requirements, preferences, and goals, providing personalized translation solutions.
Culturally Nuanced Translations: Ensure that cultural nuances, idiomatic expressions, and localized content are reflected in the translations, enhancing effective communication.
Project Management: Oversee translation projects, coordinating deadlines, assigning tasks to the team, and ensuring timely delivery to clients.
Client Relationship Management: Build and nurture strong client relationships, addressing inquiries, feedback, and concerns, and striving for complete client satisfaction.

As a Co-Owner and Translator at Ikus Translation, I take pride in being part of a team that values human expertise and passion in the art of translation. With a focus on quality, cultural understanding, and personalized solutions, we strive to create meaningful connections and bridge language gaps for our clients.

Co-Owner & Translator

Freelance

English to Spanish translation of scientific, technical, legal and financial texts. Localization. Editing/proofreading. Audio/video transcription and subtitling.

Main Skills Developed and Utilized:

Bilingual Proficiency: Demonstrate fluency in both English and Spanish, enabling accurate and natural translations.
Cultural Sensitivity: Possess a deep understanding of cultural nuances, ensuring translations resonate with the target audience.
Communication Skills: Effectively convey complex ideas and messages across languages, maintaining clarity and coherence.
Time Management: Efficiently manage multiple projects and deadlines, prioritizing tasks for timely delivery.
Customer-Centric Approach: Provide personalized and attentive service, catering to the unique needs and preferences of each client.

English - Spanish freelance translator, editor and proofreader

Oxford Policy Management

As a Project Officer at OPM, my personal professional goal was to excel in my role as a reliable and effective coordinator, providing top-notch support to stakeholders and contributing to the successful execution of projects. I actively collaborated with diverse teams, managing contracts, invoicing, and larger international projects with substantial budgets, aimed at driving positive change for low- and middle-income governments. 

Main Tasks and Responsibilities:

Stakeholder Coordination: Acted as a central point of contact, facilitating communication and collaboration among internal teams, clients, and external partners.
Contract Management: Oversaw the entire contract lifecycle, ensuring compliance, and managing subcontract agreements.
Invoicing and Financial Reporting: Ensured accurate and timely invoicing, and provided financial reporting and analysis for project stakeholders.
Managing Larger International Projects: Successfully managed substantial international projects, handling multi-year budgets of up to £20M. These projects aimed to support low- and middle-income governments in achieving lasting positive change through analytical and practical policy expertise.
Team Support and Training: Offered support, guidance, and training to team members to enhance their skills and performance.
Participation in Corporate Tasks: Actively contributed to larger-scale corporate initiatives and projects as needed.

Main Skills Developed and Utilized:

Stakeholder Management: Effectively managed communication and relationships with diverse stakeholders.
Contract and Financial Acumen: Demonstrated proficiency in contract management, invoicing, and financial reporting.
Team Development: Provided support, training, and mentorship to team members for professional growth.
Problem-Solving: Addressed challenges and found practical solutions to ensure project success.
Corporate Engagement: Engaged in larger corporate tasks, contributing to the organization's overall objectives.

Project Officer

As a Project Administrator at OPM, I monitored and supported project delivery while assisting PMs and team members. My responsibilities encompassed project planning, contract negotiation, implementation, and collaboration throughout the dissemination cycle. Additionally, I managed travel logistics, financial reporting, budget, and general project accounting.

Our team's mission was to ensure smooth and efficient project execution. We provided essential support to project managers and teams, ensuring projects met objectives and delivered impactful outcomes to beneficiaries.

Main Tasks and Responsibilities:

Project Support: Collaborated with project managers to ensure projects ran smoothly, meeting milestones and timelines.
Contract Negotiation and Implementation: Assisted in contract negotiations and ensured adherence to terms during project execution.
Dissemination Cycle: Worked closely with teams during project dissemination, sharing findings and outcomes with stakeholders.
Travel and Logistic Arrangements: Organized travel logistics for project-related events, workshops, and meetings.
Financial Reporting and Budget Management: Handled project budgets, monitoring expenditures and producing accurate financial reports.
General Project Accounting: Maintained records of project expenses, payments, and financial transactions.

Main Skills Developed and Utilized:

Project Coordination: Efficiently coordinated project activities to facilitate collaboration among team members and stakeholders.
Contract Management: Negotiated and ensured compliance with contract terms throughout project execution.
Financial Acumen: Managed project budgets and produced accurate financial reports.
Communication Skills: Facilitated effective communication between project teams and stakeholders.
Organizational Abilities: Managed multiple projects, deadlines, and travel arrangements.
Problem-Solving: Addressed challenges to support successful project delivery and implementation.

Project Administrator

TRADUCIRE

As Project Manager at Traducire, I oversaw simultaneous translation projects, managed budgets and invoicing, and led translation/editing/DTP teams. I maintained daily client communication and closely monitored project progress to ensure quality, timely delivery, and cost efficiency.

By fostering a collaborative and results-oriented work environment, I ensured projects were delivered on time, within budget, and met the high-quality standards expected by our clients.

Main Tasks and Responsibilities:

Project Planning and Scheduling: Created detailed project plans, including timelines, resources, and milestones, to effectively manage simultaneous translation projects.
Budgeting and Invoicing: Managed project budgets, tracked expenses, and prepared accurate and timely invoices for clients.
Translation/Editing/DTP Team Management: Assembled and led teams of skilled translators, editors, and desktop publishing professionals to deliver high-quality results.
Client Relationship Management: Maintained regular communication with clients, addressing project queries, providing updates, and ensuring client satisfaction.
Project Progress Monitoring: Tracked project milestones, monitored quality control processes, and maintained a proactive approach to keep projects on track.

Main Skills Developed and Utilized:

Project Planning and Management: Demonstrated expertise in project planning, resource allocation, and efficient project execution.
Budget and Financial Management: Effectively managed project budgets, expenses, and invoicing.
Team Leadership: Led and motivated translation, editing, and DTP teams to achieve project objectives.
Client Communication: Maintained strong and effective communication with clients to understand their needs and deliver exceptional service.
Quality Control: Ensured project deliverables met high-quality standards, with attention to detail and accuracy.

Localization and Translation Project Manager

Independent teaching

Main responsibilities & skills:

Conducting personal and group English classes for elementary, intermediate, upper intermediate, and advanced levels.
Tailoring teaching methods and materials to suit individual student needs.
Fostering a supportive and engaging learning environment to enhance student progress and language development.

English Teacher

Instituto Anglo Francés

Main responsibilities & skills: 

Delivering personal and group English classes for upper intermediate and advanced levels.
Preparing students for international exams, such as TOEFL and First Certificate.

Estancia Benquerencia

Main responsibilities & skills: 

Providing consecutive interpretation services at international polo events.
Facilitating effective communication between participants, spectators, and officials.
Demonstrating language proficiency and cultural sensitivity to ensure seamless interpretation.

Interpreter

⚡️Empowering SaaS growth with a customer-centric mindset 🚀 Head of Account Management @FlyingCat😻 Passionate about fostering client success 🌟 Enthusiastic travel blogger 🗺️

👋 Hola there! I'm Pilar.


🗺️ My journey has been quite a ride – from translations to project management, working on economic development, and even running a travel blog. 


😻 Now, I find myself as the Head of Account Management at this really awesome SEO & Content agency, Flying Cat, where I'm all about helping ambitious SaaS companies thrive.


🦸‍♀️ I excel in the art of: 

↳content ops, 

↳project management, 

↳nurturing strong client relationships, 

↳fostering a supportive environment for my talented team to thrive.


💜 In my current role, I'm dedicated to paving the way for our clients' long-term success through the implementation of powerful SEO & content strategies and operations.


🌱 In my free time, you can find me:

↳exploring new travel destinations (currently splitting my time between Argentina & Barcelona),

↳walking with my dog, Fantástico,

↳expressing my artistic side through ceramics, 

↳gardening,

↳swimming or trying out new yoga poses. 


📣 In here, I'll be sharing:

↳project management best practices, 

↳tips for fostering client success, 

↳behind-the-scenes stories of my adventures in the world of SEO and content marketing,

↳musings on remote work & work-life balance. 


💌 Feel free to shoot me a message to say hello!

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