Lucas Pimenta's Linkedin Analytics

With over 12 years of experience in customer success, primarily within SaaS environments and large-scale projects, I've spurred significant growth through adept implementation of customer retention methodologies, client satisfaction initiatives, QBR management, and advanced upsell strategies. Accomplishments encompass a 40% surge in B2B services sales and a 23% expansion in Latin America at project44, trimming time-to-value by 15%. Presently, serving as Director at Folha de Louro, I spearhead customer experience initiatives for an early-stage startup with a focus on growth strategies. Furthermore, I hold a valid USA visa and European citizenship, allowing for remote work and legal travel without the need for sponsorship. Please feel free to reach out to me via email at [email protected]. I eagerly await the chance to connect with you. Skills: Customer Success, Customer Experience, Client Success, Client Services, Customer Retention, Client Director, Customer Advocacy, Onboarding, Pre-Sales, Post-Sales, CRM Systems, KPI Analysis, Data Analytics, Strategic Alliances, SaaS, Revenue Growth, B2B, Customer Satisfaction, Upsell, Cross-sell, Performance Review, Churn Reduction, Customer Health, Customer Lifecycle, Customer Loyalty, Net Promoter Score, Leadership, Team Management, Customer Relations, Stakeholders Relations, Cross-Functional Collaboration, Active Listening, Emotional Intelligence, Communication, Teamwork, Problem-Solving, Time Management, Account Expansion, Business Development, Inter-departmental Collaboration, Interpersonal Communication, Large-scale Projects.