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ðð±ðð°ð®ðð¶ð»ðŽ ððŒðð¿ ð°ððððŒðºð²ð¿ð ððŒ ððð°ð°ð²ð²ð± ðð¶ððµ ððŒðð¿ ðœð¿ðŒð±ðð°ðð I help companies create holistic programs that combine digital and enablement strategies to ensure their employees' and customers' journeys are successful. Software companies know they need to teach customers how to use their applications. But, not all training is effective. I help businesses create Education programs that EXCITE and MOTIVATE learners, whether they are employees, customers, or partners. I step in at that moment when your Customer Success Team has done its job, and you need to maximize the training you already provide. I work with Customer Success and Chief Customer Officers to create training programs that: ððœ Scale Customer Success ððœ Make customers successful ððœ Increase company profits ððœ Stop churn I work with you to: ð» Create a Software Training / Education program that increases your Customersâ Success and reduces churn. ð» Define the right training approach ð» Develop and deliver training ____ð Instructor-Led (In-person | Virtual) ____ð§ eLearning (Videos | Simulations | Step-by-step instructions) ____ð Blended Learning ð» Find and Implement a Learning Management System Hereâs what my clients say: âPam built the training program at my company from scratch⊠What I liked best about her is that she took some pretty boring material and topics and made them fun and engaging. My clients liked her training.â - Director of Sales - HCM company - Enterprise Division - North America âPam has helped us on number client engagements creating customer training courses that include live and on-demand eLearning. She helps us earn trust with customers with her professionalism, expertise, and flexibility. This is more than a recommendation of her work, but a public thank you message.â - GM, LMS platform company âPam is totally invested in what she does, every single day. Her passion for building customer success through instructional learning is evident in every conversation we have, and every interaction she has with her clients, learners, and other professionals.â - Former Manager - Senior Principal Instructor & Cloud Delivery Lead - HCM Cloud When you are ready - letâs talk about improving your Customer Education. ð¬ DM me or ð Schedule a time to talk (https://calendly.com/pmicznik/talk) Complete resume available upon request
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