Wells Fargo

Executive Director; Consumer CRM & Payments Technology

Seasoned risk professional leading second line oversight team for Consumer Technology (becoming a customer, consumer payments, contact centers, small business banking, enablement, home and auto lending.)

SVP - Corporate Risk, Independent Risk Management for Consumer Banking Technology

Bank of America

Led a risk management function with staff based in the Americas, Europe and Asia Pacific. Responsible for developing a clear and consistent framework to assist the business in identifying, measuring and managing Operational Risk, with the intent to reduce internal risk incidents, including OR losses and process/control failures.  The team provided governance, enhanced communications, led discussions within our “identify/escalate/debate” culture, and fostered an open issue-identification environment.  The team also provided subject matter expertise, advised on risk management best practices, conducted analysis and supported the first line of defense in implementing “strong” system controls that complied with risk frameworks, policies, and procedures.

Senior Business Control Manager

Business Manager/COO - Led the BofA Commodities group during the merging/consolidation effort between BofA and Merrill Lynch (ML).

COO - Global Commodities

Served as a business manager mandated with improving two key areas for the business: improving working relationships within our internal businesses and identifying a cost savings of at least 500k to add to the bottom line.

Business Manager - Global Structured Products

Served as a liaison and gate-keeper between Global Markets (Front Office Trading) and Technology (Global Markets Technology) to ensure technology solutions met the business requirements

Senior Business Analyst

Verizon

Facilitated requirement walk-throughs with all impacted billing applications increasing transparency and setting accountability for each group.

Project Manager

First Data Merchant Services

Built trusted partnerships with various merchants by articulating their strategic vision into detailed business requirements.

Business Analyst and Project Manager

Proven leader in both technology risk management and business operations. 

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