Porter Marshall's Linkedin Analytics

With over 15 years of experience in the e-commerce industry, I am a customer experience leader with a passion for implementing innovative AI technology to enhance customer satisfaction, retention, and loyalty. I have a proven track record of delivering value and leveraging customer feedback to ensure long-term relationships and drive recurring revenue. As the former Vice President of Customer Success at Bodybuilding.com, I led a customer-centric team focused on delivering exceptional service and support across multiple channels and platforms. I spearheaded the expansion of chat automation with Insync.ai Virtual Assistant, resulting in improved resolution rates, CSAT ratings, and new revenue funnel. I also represented the voice of the customer in weekly business reviews, promoting a customer-centric mindset across the organization and identifying areas for improvement and growth. Additionally, I have strong skills in process improvement and team building, which enabled me to reduce cost per contact, increase service levels, and foster positive work environments. I am driven by the evolving world of AI and its power to revolutionize industries, especially when it comes to customer and employee experience. I possess a deep understanding of the market dynamics and the transformative potential of AI-driven tools and platforms. I am also interested in exploring the intricacies of subscription services and recurring revenue models, and how they can be optimized with AI technology. My goal is to stay at the forefront of industry trends and leverage cutting-edge technologies for business growth and customer-centric practices.