Prajakta Alase's Linkedin Analytics

11+ years of international experience in IT Service Management, ITIL process implementation for many clients. Hands on experience of cloud and ITIL based tools like ServiceNow and Jira. International experience of clients from Asia, Europe and North America. ITIL Process and Tools Team Lead for team of 6 since last 3 years, with responsibilities of reporting, client proposals, sow preparations, process improvement. Experienced in Application Maintenance, Operations Support, Issue Analysis, Requirement Gathering, Solution designing. Experienced in conducting training of ITIL processes and modules for many international clients. Certified ITIL Expert and Agile/Scrum Master.