Press Ganey

Leader responsible for Press Ganey's Consumer and Brand Experience business.

SVP and GM, Consumer Experience  Business Unit

Various 

Advising various startups including:
Morphood
Dental Friend
Biggie Baby

Advisor

Reputation

Responsible for Product Management, Data Engineering, Data Science, User Experience, and Corporate Development

As the Chief Product Officer, I drove the product vision, strategy, and execution for the Reputation Product Portfolio both through organic and inorganic avenues.

Chief Product Officer

Responsible for Product Management, Data Engineering, Data Science, and User Experience.

As the SVP Product Innovation, I drove the product vision, strategy, and execution for the Reputation Product Portfolio

Senior Vice President, Product Innovation

As the Global Head of Product, I drove the product vision, strategy, and execution for the entire Reputation Product Portfolio.

Vice President Of Product Management

Responsible for the Experience Management portfolio which includes Social Media Monitoring, Social Listening, Customer Reviews and Surveys

Head of Product Management, XM

Verint

Group Product Manager for Verint’s Customer Experience Business Unit (CXBU). My focus area is defining the vision and strategy for Verint’s Enterprise Feedback Management offerings which includes the Web, SMS and IVR survey products as well as some stealth initiatives.

- Led the product and Go-to-Market commercialization strategy for the product offerings
- Led and Managed a team of product managers/ product owners responsible for the products
- Discovered new focus areas where the CX BU could provide additional value to the customer base
- Identified and partnered with multiple Strategic Partners as part of the BU strategy

Group Product Manager

Senior Product Manager

ProductCamp DC

I am part of a founding team that brought ProductCamp to the D.C. area. 

ProductCamp is a grassroots event where Product Management enthusiasts and professionals learn from, teach to, and network with each other.

Thus far, ProductCamp has enjoyed tremendous success in Silicon Valley, Austin, Toronto, Boston, Raleigh, Minneapolis, Atlanta, New York, Seattle and Amsterdam. 

More details at - http://www.productcampdc.org

Founding Member, Lead Organizer

Spirent Communications

Managed the Tech-X Flex product line for the MSO market using a lean start-up like philosophy. This has led to quick and prudent software release cycles 

Launched the Cable Services Testing Module and the first Tablet compatible Test Management App. The products are under trial winning great reviews for User Experience and accuracy

Authored whitepapers, application notes as well as Sales tools like Competitive documents

Conducted various SCTE shows/ speaking assignments

Product Manager

Patton Electronics

Managed the successful market launch of multiple products including their pricing, positioning and launch strategy

Conducted several marketing activities including Whitepapers, Application notes, GoTo Sheets as well as speaking engagements at forums like PLNOG

Introduced and created Marketing plans for several Rest of the World units

Editor and Project Manager for Patton VoIP Newsletter Blog

Associate Product Manager - Converged IP Solutions

Sprint Nextel

Intern - Project Management

Atrica

Account Systems Engineer for Reliance Communications

Led Sales efforts for Tier-2 Carrier accounts in India as part of a proposed expansion strategy

Led Technical Marketing/ Tradeshow efforts for the Atrica India team

Led Acceptance testing and launch at several providers in Asia

Sytems Engineer

I am a leader specializing in the Consumer Experience (CX) space. 

I love discovering opportunities in crowded markets and driving growth. I have managed Product, Engineering, Data Science, and UX teams at big enterprise companies as well as at startups where we were still uncovering our ideal customer profile.

Specialties: 
Product Strategy, 
Insights Strategy,
Customer Discovery, 
Product Roadmapping, 
Agile Product Management,
Product Launch and GTM, 
Positioning and Pricing, 
Competitive Analysis, 
Evangelizing

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