HubSpot

Customer Success Manager - UKI MM

• Team Lead program w/ exposure to CS Mgmt & Project Mgmt.
• Step up to help on projects to help team performance. 
• Support ramping reps with coaching & competency dev. 
• 1:1s, interviews, forecasting, team enablement/meetings.

Team Lead | Customer Success

• August EMEA Top Performer with 123% RR attainment.
• Managing book of business worth almost $5M+ ARR.
• Average Revenue Retention attainment of 105%.
• Consulting 120+ customers in UK & Ireland.

Customer Success Manager - UKI Corp

• 4th highest influenced monthly recurring revenue for 2021.
• Assisting the Product Marketing Team with side projects. 
• Qualified for Accelerated Promotion Path.
• EMEA Top Performer (July, Aug & Oct).
• Runner-up EMEA President Club 2021.
• Achieved quota attainment of 165%.
• Metrics Captain of the team.
• Transferred to Dublin Office.

Senior Success Coach

Success Coach L2

ERG Leadership Council

• Partner with Account Executives to service customers. 
• Create bi-weekly newsletter for the Global ISC team. 
• Consult growth strategies on customers’ business. 
• Cross-functional collaboration at various levels.
• Advising prospects in English, Hindi, and Tamil. 
• Engaged with 30-40 prospects per day.  
• Achieved quota attainment of 125%. 
• September ISC Champ in JAPAC.

Success Coach L1

It all depends

- Created a podcast as a side project.
- For Customer Success Managers.
- Once a month episode.

Listen & Subcribe here - https://pod.link/1699435146

Podcast Host

Catalyst Software

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders with experienced industry leaders for monthly coaching sessions.

Customer Success Coach

BlackBook Travels

• Pitched & secured 15 media opportunities per year.
• Created content strategy for 5 different platforms.
• Saved $24,000 by developing creatives in-house.
• Conducted market research for buyer personas.
• Developed product launch in 5 APAC markets.
• Assisted in raising $1.5 million in funding.

Product Marketing Manager

Moove Media

• Analyzed data to assess future trends across 8 ad formats.
• Engaged with 10 media/PR outlets for regular features.
• Increased user acquisition by 60%.
• Raised $150,000 for 4 charities. 
• Most Innovative Campaign Award (2017) 
• Best Media Solution Award (2018) 
• Best Launch Award (2017)
• Advertising Award (2018)

Team Lead | Senior Product Marketing & Research Executive

• Led website relaunch resulting in a 120% increase in traffic.
• Created GTM strategy for Singapore & Australia markets.
• Planned & allocated 6-figure marketing budgets.
• Increased Social Media engagement by 250%.

Product Marketing & Research Executive

Customer Success Manager @ HubSpot | Top 100 Customer Success Strategist 2023 | Podcast Host - It all depends

Host of "It all depends" Podcast and a Customer Success Manager at HubSpot. 

It all depends (italldepends.co) is a podcast for CSMs with a goal to equip them with actionable & tactical insights that can immediately be applied and tested in their own job.

Career-wise, my trajectory has been like the Flywheel, Product Marketing Manager (Attract), Sales Rep (Engage) and now Customer Success Manager (Delight).

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