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I am a Customer Experience Staff Supervisor at Scouts Victoria, where I lead a team of 10 staff to deliver outstanding service and enhance member satisfaction. I am passionate about supporting the Scouts recycling community and fostering a collaborative work environment. I have an advanced certification in digital marketing and analytics from the Indian Institute of Technology, Madras, which enables me to optimize operations and leverage data-driven insights. Previously, I worked as a Marketing and Sports Program Coordinator at Burwood District Cricket Club (BDCC) in Melbourne for over a year. I spearheaded research initiatives that identified new growth opportunities for the club, strategically driving its development. I also designed eye-catching posters and flyers to promote cricket events, increasing event visibility by 50%. My innovative strategies fuelled club growth and fostered stronger community engagement. Additionally, I actively participated in the Woolworth Blast junior program and events, boosting the club's recognition and expanding our network with industry leaders. I have a master's degree in sports management from Deakin University, where I learned the skills and knowledge to elevate sports organizations to new heights.
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