Provide expert guidance and support to merchants in navigating merchant services tailored to their specific needs.

Analyse client requirements and recommend optimal payment solutions, ensuring seamless transactions and enhanced operational efficiency.

Collaborate closely with internal teams to address client inquiries, resolve issues promptly, and drive customer satisfaction.

Stay abreast of industry trends and regulatory changes to offer informed advice and maintain compliance standards.

Provide ongoing support and consultation to ensure clients leverage the latest technologies and solutions for maximum efficiency and profitability.

Merchant Service Advisor

Scouts Victoria

Customer Experience Staff Supervisor at Scouts Victoria, leading a team to deliver outstanding service and enhance member satisfaction. Proven ability in optimizing operations and fostering a collaborative work environment. Passionate about supporting the Scouts recycling community.

Customer Experience Staff Supervisor

Customer Experience Officer

Burwood District Cricket Club

- Spearheaded research initiatives that identified new growth opportunities for the club, strategically driving its development. I also designed eye-catching posters and flyers to promote cricket events in shop windows and schools, increasing event visibility. My innovative strategies fueled club growth and fostered stronger community engagement. Additionally, I actively participated in the Woolworth Blast junior program and events, boosting the club's recognition and expanding our network with industry leaders.

Marketing & Sports Program Coordinator

Markiverse Media

- Successfully executed SEO strategies to enhance online visibility and website traffic. My content creation on social media platforms boosted followers by 20% (664 to 829), enhancing brand recognition. I collaborated with the team to optimize website performance via SEO techniques, yielding a 30% surge in organic search traffic on SERPs.

Digital Marketer

Richmond Cricket Club

- Drove performance enhancement in the Victorian Premier League (Kookaburra Men’s Premier First XI) through comprehensive video analysis, pinpointing strengths, weaknesses, and growth areas. Contributed crucial insights to the head coach, facilitating data-driven training programs, and achieving a remarkable 20% uptick in athlete performance. My analytical prowess and teamwork were pivotal in elevating athlete capabilities and team success.

Performance Analyst

Treiner

- Performed extensive market research, yielding a 15% boost in the football marketplace by identifying key target audience segments. Collaborated with cross-functional teams to curate compelling social media content, fueling a remarkable 40% surge in follower count and bolstering brand visibility. Excelled in editorial tasks with data sheets and PowerPoint presentations.

Growth Marketing

"Experienced Merchant Service Advisor with a passion for optimising payment solutions and enhancing operational efficiency. 
Specialising in the health industry, I excel in analysing complex payment workflows and streamlining claims processing to drive financial success for clients. 
With a track record of building strong relationships and delivering tailored solutions, I thrive on guiding organizations towards seamless transactions and sustainable growth. 
Let's collaborate to unlock the full potential of your payment ecosystem."

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