Delivery Solutions

Senior Solutions Architect

Solutions Architect

AfterShip

Experian Consumer Services

• Assigned as the main technical resource for enterprise size clients
• Assist new clients with the integration to Experian’s robust APIs
• Troubleshoot production issues and determine root cause analysis (RCA) to both internal and external stakeholders
• Identify bugs and provide reproduction steps to development teams
• Provide technical consultations to existing clients for new project implementations

Technical Account Manager

• Lead technical product demos for prospective clients during the sales cycle
• Serve as a technical resource to the EPS sales team and prospective clients
• Gather technical requirements and implementation details prior to handoff to the implementation team
• Provide technical consultations to existing clients for new project implementations

Sales Engineer

• Triage client issues that have been escalated through a multi-tiered call center
• Troubleshoot and identify bugs in our back-end and front-end solutions for clients
• Create MySQL queries for production hotfixes for clients
• Document thorough reproduction steps for recurring issues
• Analyze logs in SPLUNK to provide root cause analysis for high profile client issues
• Create training materials for internal technical teams
• Participated in multiple quarterly internal hackathons. Won first place in a hackathon focused on creating a bot in Slack to help improve an internal process.

Application Engineer

PDX, Inc.

- Research customer reported defects to identify root cause in our flagship SaaS application, EPS (Enterprise Pharmacy System)
- Plan and guide customers through software upgrade rollouts for small to large pharmacy chains
- Collaborate with DBAs, development team, design, QA, and support team members to prioritize and resolve production issues
- Serve as main escalation point during after hours (part of an on-call rotation with other L3 representatives)
- Refactor codebase which consists of over 2,000,000 lines of code 
- Help maintain, update and create new knowledge base articles
- Participate in demos on behalf of stakeholders to ensure acceptance criteria are met
- Attend demos on behalf of stakeholders to ensure acceptance criteria are met
- Used Agile methodologies to provide quick turnaround of customer feature requests 
- Performed customer specific UAT

Software Analyst

To support users, which included both pharmacy technicians and pharmacists, with questions and concerns with the PDX Classic software. Support included a wide range of situations from simple user questions to more complicated functionality and defect identification.

Support Representative II

JPS Health Network

Worked at the Viola Pitts Health Center in their outpatient pharmacy. I performed several duties, including but not limited to data entry of new prescriptions, manual filling of prescriptions, and other tasks to assist the pharmacists at the pharmacy.

Certified Pharmacy Technician

Target

I worked under the supervision of multiple well-trained pharmacists with a variety of background experience. My main day to day functions included data entry, filling prescriptions, and dispensing prescriptions. As an intern, I was also given the additional responsibility of providing medication therapy management provided the pharmacist was a preceptor. Finally, I developed exceptional interpersonal skills via direct patient counseling.

Pharmacy Intern

Walgreens

Participated in multiple off-site flu clinics to help immunize members of the community. Helped implement patient care initiatives by conducting follow-up counseling. Also provided necessary patient counseling for new patients and returning patients alike. Assisted the staff in duties of entering, filling, and dispensing prescriptions.

4th Year Pharmacy Intern

Express Scripts

Prescription data entry. Entered prescriptions like a mad man.

Pharmacy Technician

Performed day to day operations as a pharmacy technician. This was my first exposure to pharmacy in the retail environment.

Data entry, met with upper management to understand the behind the scenes process involved in pharmaceutical research.

Clinical Data Associate Intern

Lets Innovate Retail! I collaborate with retailers to implement a frictionless Omnichannel experience! Senior Solutions Architect @ DS | Technophile | Dad

I collaborate with retailers to implement Delivery Solutions so that it will be the last Omnichannel integration they will ever need. 

I simplify the complex and bring order to the chaos.

Delivery Solutions is a SAAS based B2B white label solution that enables retailers to have Same Day Delivery, Buy Online, Pickup in Store (BOPIS), Curbside, Shipping & Post Purchase with a single API and global multi-provider network.

Are you an enterprise retailer looking to improve your Omnichannel logistics strategy? Let's connect!

I am passionate about e-commerce and everything surrounding the ecosystem of companies that help get goods to consumers. I am always looking to learn from others in the industry.

If you are in the industry or part of an ancillary industry surrounding e-commerce, let's connect!

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