Pricilla Ninov's Linkedin Analytics

As a Guest Services Team Lead at Grand Welcome, I oversee the daily operations and performance of a team of customer service agents. I coach, train, and motivate my team to deliver exceptional service and ensure guest satisfaction and retention. I have a Bachelor's degree in Human Services Delivery and Administration from University of North Georgia, where I learned the skills and knowledge to make an impact and help others in various settings and contexts. I have applied this education to my previous roles as a CX Agent and a CX Senior Specialist at Vacasa, where I was the point of contact for new employees, handled escalations, managed third-party platforms, and achieved record sales. I am passionate about leading others to their best professional self and creating positive experiences for customers.