Priscila Fletcher's Linkedin Analytics

👋 I'm a dedicated Customer Success Leader and Coach with over a decade of experience in the industry. My passion lies in coaching individuals and supporting them in achieving their career aspirations. 🤝 I deeply care about my team and the people I work with. We all share the desire to be seen and heard, and this is my foremost priority when it comes to both my customers and team members. 🚀 With a decade-plus journey in Global Customer Success, I'm a firm believer that the best investment you can make is in yourself. Continuous growth and development are key to success. 🏡 When I'm not working, you can find me at home, cherishing quality time with my family. I'm a big fan of e-books and podcasts that expand my knowledge and perspective. 🚶‍♀️ One of my recent favorite hobbies is taking long walks to clear my mind. It's amazing how a simple stroll can rejuvenate the spirit. 🍽️ I'm a food enthusiast and love hosting dinners with my neighbors. There's something magical about sharing a meal with those around you. ❌ What I don't appreciate are rude people. I firmly believe that leadership rooted in kindness is among the best forms of leadership. KEY SKILLS: - Customer Success Management - Client Relations - Account Management - Customer Engagement - Retention Strategies - Onboarding and Training - Customer Advocacy - Churn Reduction - Renewal Management - Cross-selling and Upselling - Customer Experience Enhancement - Customer Feedback Analysis - Problem-solving - Client Success Metrics - Customer Relationship Management (CRM) - User Adoption - Client Retention - Customer Journey Mapping