Accenture

Accenture - ATCI: Senior Analyst

ITIL Change management using ServiceNow. Service requests analysis. Process improvement. Training in Incident management. Reporting & presentation using Microsoft Office, PowerBi.

App/Cloud Support - Business & Technology Delivery

Tata Consultancy Services

TCS - BFSI: Systems Engineer

L1/L2 Production support for Mainframe, Banking applications, Payment services. Application-Infrastructure monitoring & support with SiteScope. Root Cause analysis, Incident & Problem resolution, IT release, B2B Service requests. Vulnerability management using Archer, CMDB, BigFix. Use of ITSM tools MyService, ServiceNow. Reporting using Microsoft Office, SQL. Technical documentation for SOPs, KBs.

Computer Consultancy

Interested in using skills and experience for problem solving, business value, and customer satisfaction.

Having about 4 years 7 months of work experience in IT Services industry. Explored roles in IT Production Support, IT Security, IT Service Management.

Graduated in Civil Engineering.

Taplio

Priyankar Panja's Linkedin Analytics

Priyankar Panja

Want to drive more opportunities from LinkedIn?

Taplio

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Priyankar Panja

Want to drive more opportunities from LinkedIn?

Priyankar Panja's Linkedin Analytics